IT Operations Specialist

San Francisco, CA

About the Position

Atoms is building the machines that power the next era of progress. We are transforming the physical world with Physical AI-real-world robots for industries like food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, making complex physical operations more reliable, scalable, and productive.

We are roboticists, engineers, operators, and builders. We believe the next great technology companies will transform not only information but the physical systems that shape everyday life.

If you want to work on hard problems with real-world impact, join us.

Responsibilities

• Be the Go-To for IT Support: Respond to first and second-level requests and issues across workstation hardware and software, network connectivity, and audio, video, and web conferencing systems.
• Own the Service Desk: Actively handle Service Desk tickets, incoming calls, and emails, escalating end user requests within established Service Level Agreements.
• Run High-Stakes AV: Set up and support AV for conference rooms and high-profile presentations, including audio mixers, microphones, camera management, and meeting and webinar settings. Stay calm under pressure during live broadcasts and executive-facing events.
• Onboarding & Workstation Deployment: Onboard new employees, create accounts, and configure their hardware and software; help train new staff on the tools they use. Procure and deploy Windows workstations.
• Administer Modern Tech: Perform basic administration of software and service licensing for our SaaS stack, including O365, Teams, Google Workspace, Jira, Confluence, Zoom, and Slack.
• Secure the Environment: Implement and monitor security measures, certificates, and company compliance requirements. Support and maintain LAN/WiFi, MDM, EDR, and related technologies to keep IT assets secure.
• Keep Systems Healthy: Review diagnostics, assess the functionality and efficiency of systems, and handle configuration, maintenance, upgrades, and troubleshooting of workstations, laptops, mobile devices, and printers.
• Build the Blueprint: Accurately document hardware failures, repairs, installations, and removals by recording service desk problem-solving responses.

Requirements

• The "Initiator" Mindset: We are a startup environment. We need someone independent and autonomous who identifies problems and takes charge without waiting for a manual.
• Proven Experience: 5+ years of relevant work experience, including 3–5+ years in IT Operations or Support.
• The Right Background: Experience at SaaS, e-commerce, real estate, sales or product-driven, consulting, or technology companies, ideally with global scope and large operations teams.
• AV & Connectivity Expertise: Hands-on experience with conferencing systems, live event AV, and networking (LAN/WiFi).
• Security Know-How: Familiarity with MDM, EDR, certificates, and compliance requirements.
• Grace Under Pressure: Comfortable supporting live, executive-facing events where things have to work the first time.
• Future-Focused: You are well-versed in (or eager to master) AI and Prompt Engineering to increase efficiency.
• Personable & Proactive: You enjoy interacting with people and can translate complex technical issues into easy-to-understand solutions for your colleagues.

We Offer

• Competitive Salary: Base salary range is $93,000 - $110,000 per year.
• Equity Awards: Opportunity for equity awards.
• Performance Bonus: Annual performance-based bonus.
• Benefits Summary (USA Full-Time Exempt Employees):
  • Medical, dental, and vision insurance (multiple plans, incl. HSA options).
  • Company-paid life and disability insurance (short- and long-term).
  • Voluntary insurance: accident, critical illness, hospital indemnity.
  • Optional supplemental life insurance for self, spouse, and children.
  • Pet insurance discount.
  • 401(k).
  • Health Savings Account (HSA).
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
  • Time Off policies.

About the Company

At Atoms, you’ll work on one of the defining challenges of our time-bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team-so we invest in both, creating an environment where you can do your best work and grow.

What Else You Need to Know

This role is based in our San Francisco office. Atoms is a company driven by invention and continuous change-we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

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