IT Operations Team Lead

About the Position

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients-including some of the world's most successful hedge funds, banks, and asset managers-to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

Join a Company that is Powering the Future of Finance with AI

RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. RavenPack has launched Bigdata, our Gen-AI platform tailored for finance, which is already being recognized as the #1 platform for powering financial AI agents.

European legal working status is required.

Responsibilities

50% Hands-on Technical Work

• Act as the senior escalation point for complex incidents and service requests.
• Administer and maintain core IT systems, identity platforms and endpoint tooling.
• Perform endpoint, identity and access management tasks (onboarding, offboarding, access reviews).
• Build and improve automation and scripts to reduce manual effort.
• Validate that tools, dashboards and integrations work as expected.
• Contribute to vulnerability remediation and security hygiene across managed endpoints.

50% Team Leadership

• Plan team capacity, workload and growth; assess capability gaps.
• Set priorities and oversee bi-weekly sprint and quarterly planning.
• Mentor, coach and develop engineers through regular 1:1s and touch points.
• Produce stakeholder and leadership reporting (MBR, QBR, ABR).
• Manage stakeholder and vendor relationships.
• Approve or shape changes, projects and execution priorities.

Requirements

• Critical thinking: Assesses trade-offs across service, staffing and delivery priorities.
• 360° business view: Connects operational decisions to broader company needs.
• Strategic and technical confidence: Guides priorities while remaining credible and hands-on in technical discussions.
• Hands-on technical depth: Resolves complex escalations and administers core systems directly.
• Process orientation: Builds repeatable team cadences, controls and review mechanisms.
• Communication: Reports clearly to stakeholders and aligns the team consistently.
• Collaboration and negotiation: Balances competing needs across teams, vendors and timelines.
• Data-driven management: Uses metrics to steer workload, quality and growth planning.

Preferred Experience

• Proven experience leading an IT Support or IT Operations team while remaining hands-on.
• Strong working knowledge of ITSM practices, ideally with Jira Service Management.
• Experience with identity, endpoint management and security tooling in a cloud-first environment.
• Familiarity with AWS and scripting/automation (PowerShell, Python, Bash).
• Experience with change management, vendor management and stakeholder reporting.
• Exposure to compliance-oriented environments (e.g. ISMS, security audits) is a plus.

Key Technologies & Tools

• Service & Work Management
  • Technologies: Jira Service Management (HDS help desk), Jira, Confluence.
  • How they are used: Ticket handling, queues, SLAs, project tracking, runbooks and documentation.
• Identity & Access
  • Technologies: Okta SSO, AWS IAM Identity Center, AWS IAM.
  • How they are used: Single sign-on, user lifecycle, access provisioning and reviews.
• Endpoint Management & Security
  • Technologies: NinjaOne, CrowdStrike Falcon, Google MDM, Vanta.
  • How they are used: Device management, patching, endpoint protection, compliance and vulnerability tracking.
• Monitoring
  • Technologies: Datadog, Zabbix, NetData, AWS CloudWatch.
  • How they are used: System health, capacity and performance monitoring.
• Assets & Workstations
  • Technologies: Snipe-IT, Proxmox, WSL / Ubuntu.
  • How they are used: Hardware asset tracking, virtualisation and workstation environment setup.
• Cloud, Code & Scripting
  • Technologies: AWS (EC2, Secrets Manager), GitLab (merge requests), PowerShell, SSH, Python, Bash.
  • How they are used: Infrastructure support, version-controlled changes and automation.
• Passwords & Secrets
  • Technologies: Keeper, AWS Secrets Manager.
  • How they are used: Credential management and secure secret storage.
• People & Business Systems
  • Technologies: HiBob, Lattice, WorkRamp, Microsoft Office.
  • How they are used: HR integration, onboarding/offboarding, licence management and productivity.
• AI Enablement
  • Technologies: Claude Tag, Rovo ITSupport agent.
  • How they are used: AI-assisted support and secure, auditable agent integrations.

We Offer

• Growth Opportunity: Join a rapidly growing company with 180+ team members with offices in New York, Madrid, and Marbella, building AI that truly matters for business and finance.
• Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded.
• Continuous learning: We provide the support needed to grow within the team.
• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.
• Hybrid work arrangement: 3 days in the office, 2 days remote (post-onboarding).
• Shuttle bus (Málaga): From Malaga, Fuengirola, La Riviera, and Estepona is available for free from the company.
• Diversity is in our DNA! You will work in an international environment (over 29 nationalities and 24 languages spoken!)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Company

RavenPack is a global leader in financial data and intelligence, helping organizations turn vast amounts of unstructured information into decision-ready insight.

Since 2003, RavenPack has focused on solving one of finance’s most persistent challenges: data is abundant, but usable data is scarce. By removing data friction across the entire lifecycle - from sourcing and preparation to deployment and action - RavenPack enables faster, clearer, and more confident decisions in high-stakes environments.

Trusted by leading global financial institutions and used by approximately 70% of the world’s top-performing hedge funds, RavenPack combines deep financial domain expertise with proven data engineering and AI capabilities at scale. With more than 200 employees across the U.S. and Europe, the company has established itself as a gold standard for trusted, auditable, and production-ready financial intelligence.

RavenPack offers two complementary products: RavenPack Edge, designed for quantitative and systematic investment workflows, and Bigdata.com, an AI-native platform for financial research and agentic systems built on trusted data.

Bigdata.com enables professionals to deploy ready-made AI agents for instant insights or build their own via APIs-speeding up research, automating workflows, and driving better investment decisions.

Founded in 2003