IT Operations Technician

About the Position

IT Operations Technician

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients-including some of the world's most successful hedge funds, banks, and asset managers-to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

Join a Company that is Powering the Future of Finance with AI

RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. RavenPack has launched Bigdata, our Gen-AI platform tailored for finance, which is already being recognized as the #1 platform for powering financial AI agents.

Responsibilities

• Provide L2/L3 technical support to internal customers, ensuring timely resolution of issues and minimal disruption to operations.
• Oversee the onboarding and implementation of new technologies and services, contributing to the continuous improvement of our IT operations.
• Ensure compliance with established ISO27001 and SOC2 processes, maintaining high standards of security and data integrity.

Requirements

• Experience with operating systems maintenance, including Windows, Linux, and MacOS, ensuring optimal performance across platforms.
• 2-3 years of experience as L2/3 Technical Support Technician.
• Proficient in Google Workspace and Atlassian tools, enhancing team collaboration and productivity.
• Familiarity with RMM & MDM technologies, contributing to effective device management and support.
• Skills in Powershell scripting to automate tasks and improve operational efficiency.
• Understanding and experience with ITSM tools.
• Demonstrated experience in networking, with a solid understanding of computer networks and their configurations.

Nice to Have

• Knowledge of management tools and services such as Ninjaone and Crowdstrike.
• Familiarity with ISO27001 and/or SOC2 would be a plus. Knowledge of compliance platforms like Vanta will be accounted for.
• Experience with Atlassian products.
• Being used to automation processes and tools like Zapier, IFTTT.
• Experience with devices from Mikrotik, Unifi.

We Offer

• Growth Opportunity: Join a rapidly growing company with 180+ team members with offices in New York, Madrid, and Marbella, building AI that truly matters for business and finance.
• Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded.
• Continuous learning: We provide the support needed to grow within the team.
• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.
• Hybrid work arrangement: 3 days in the office, 2 days remote (post-onboarding).
• Shuttle bus (Málaga): From Malaga, Fuengirola, La Riviera, and Estepona is available for free from the company.
• Diversity is in our DNA! You will work in an international environment (over 29 nationalities and 24 languages spoken!)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Company

RavenPack is a global leader in financial data and intelligence, helping organizations turn vast amounts of unstructured information into decision-ready insight.

Since 2003, RavenPack has focused on solving one of finance’s most persistent challenges: data is abundant, but usable data is scarce. By removing data friction across the entire lifecycle - from sourcing and preparation to deployment and action - RavenPack enables faster, clearer, and more confident decisions in high-stakes environments.

Trusted by leading global financial institutions and used by approximately 70% of the world’s top-performing hedge funds, RavenPack combines deep financial domain expertise with proven data engineering and AI capabilities at scale. With more than 200 employees across the U.S. and Europe, the company has established itself as a gold standard for trusted, auditable, and production-ready financial intelligence.

RavenPack offers two complementary products: RavenPack Edge, designed for quantitative and systematic investment workflows, and Bigdata.com, an AI-native platform for financial research and agentic systems built on trusted data.

Bigdata.com enables professionals to deploy ready-made AI agents for instant insights or build their own via APIs-speeding up research, automating workflows, and driving better investment decisions.

Founded in 2003, RavenPack continues to innovate and lead in the field of financial intelligence.