Job Description, Responsibilities & Requirements
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About the Position
We are looking for an IT Ops Lead to manage our daily Help Desk operations and ensure operational stability and service quality.
Responsibilities
- Lead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality;
- Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance;
- Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement;
- Management and optimization of corporate software licenses;
- Supervision of the configuration and support of macOS, Linux, and Windows environments;
- Standardization of onboarding/offboarding process;
- Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process;
- Collaborate with management and cross-functional teams on operational and improvement initiatives.
Requirements
- 5+ years of experience in SysAdmin / IT Support / HelpDesk roles;
- 2+ years of team leadership;
- Experience in process building, automation;
- Solid understanding of networking (VLANs, IPsec, DNS, etc.);
- Strong experience with macOS, Unix/Linux, and Windows administration;
- Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems;
- Excellent troubleshooting, prioritization, and communication skills;
- IT asset management;
- English (B2).
Nice to Have
- VoIP;
- Advanced proficiency in Jira and Confluence.
We Offer
- Compensation for tax expenses of private entrepreneurs in Ukraine;
- Qualified assistance and support for Ukrainian private entrepreneurs;
- 10 paid sick leave days per year;
- 20 paid vacation days per year;
- Public holidays according to current Ukrainian legislation;
- Medical insurance for employees;
- Compensation for professional education and learning English;
- Compensation for a sports subscription or sports equipment.