About the Position

Job-Id: 20306

IT / OT Onsite Support Technician in Vilppula

Enthuse customers and provide best experience through best in class hardware, software and technical support services

• Finland – Vilppula
• IT
• Full-time

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Responsibilities

OSS / Onsite Support Services

• Act as the primary onsite IT contact for business users and production teams
• Provide physical touch support for IT infrastructure and workplace technologies
• Provide deskside support for Windows workstations, laptops, mobile devices, and tablets
• Install, Move, Add, Change, and Decommission (IMACD) user devices and peripherals.
• Coordinate with Service Desk, Infrastructure, Workplace, Security, and Application teams

IT/OT & IoT Support

• Provide first-line support for production-related workstations and manufacturing systems.
• Support local manufacturing applications, MES environments, and related interfaces.
• Assist automation vendors and third-party partners during production system maintenance and troubleshooting.
• Perform physical inspection and basic troubleshooting of IoT devices, sensors, cameras, gateways, and edge devices.
• Verify power, cabling, connectivity, and network availability of IoT-enabled equipment

Vendor & Stakeholder Management

Requirements

• Core Skills
  • Windows 10/11 Administration and Microsoft 365 Applications
  • Active Directory & User Administration and Hardware and Asset Management
  • Networking Fundamentals (LAN, VLAN, TCP/IP, VPN) and Printing Technologies
  • ITSM Tools (ServiceNow, Remedy, etc.) and Knowledge of Production Environments and OT Operations
  • Fluent in Finnish and English language
  • Manufacturing IT Environment Exposure and Incident, Problem, and Change Management Processes

We Offer

• International job opportunities
• Collective agreement

About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.