IT / OT Onsite Support Technician (m/f/d) - working at customer's location

About the Position

Job-Id: 20290

IT / OT Onsite Support Technician (m/f/d) - working at customer's location

Poland – Opole (Krapkowice)

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Responsibilities

• Act as the primary onsite IT contact for business users and production teams, providing deskside support for Windows workstations, laptops, mobile devices, and Microsoft Office.
• Handle IMACD of devices and peripherals, hardware lifecycle, asset tracking, and inventory.
• Support major incidents and coordinate with Service Desk, Infrastructure, Security, and Application teams.
• Provide first-line support for production workstations, MES environments, and manufacturing systems.
• Inspect and troubleshoot IoT devices, sensors, cameras, gateways, and edge devices, verifying power, cabling, and connectivity.
• Assist with OT/IT integration, working with OT, Automation, and Network teams within defined escalation processes.
• Coordinate and escort automation, application, and network vendors onsite, ensuring proper documentation and closure of incidents.
• Ensure compliance with Client IT policies, procedures, and safety requirements.

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Requirements

• Hands-on experience administering Windows 10/11
• Good working knowledge of Microsoft 365 applications
• Experience with Active Directory and user administration
• Experience with hardware, asset management, and printing technologies
• Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN)
• Familiarity with ITSM tools such as ServiceNow or Remedy
• Exposure to manufacturing IT, production environments, and OT operations
• Working knowledge of Incident, Problem, and Change Management processes

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Nice to Have

• Experience in manufacturing IT
• Familiarity with production environments
• Experience in OT operations

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We Offer

• International job opportunities
• Health/Medical insurance
• Life insurance
• Onboarding program
• Sport allowances/Compensation
• Buddy program
• Company events
• Internal career development program

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About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers, and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.