IT Service Delivery Manager
Job description
About the Position
Job-Id: 20187
IT Service Delivery Manager
Ensure best-in-class project delivery in line with the SOW, ensuring smooth delivery of service, overall customer satisfaction, and commercial success.
- Location: Queretaro, Mexico
- Department: IT
- Employment Type: Full-time
Responsibilities
- Manage a team of IT Engineers and ensure timely and efficient service delivery
- Monitor performance metrics and ensure service level agreements are achieved
- Develop and implement service delivery processes and improvements
- Collaborate with clients to meet service expectations and business needs
- Build and maintain strong client and stakeholder relationships
- Identify and drive continuous improvement opportunities
- Ensure compliance with service, safety, and quality standards
Requirements
- 5+ years of experience in service delivery management or a similar role
- Experience managing a field engineering team on a nationwide level
- Strong technical skills in IT infrastructure and network systems
- Bachelor's degree in Computer Science, Engineering, or a related field preferred
- Relevant professional certifications such as PMP, ITIL, or similar
- Intermediate Portuguese is required
We Offer
- International job opportunities
- Internal career development program
- Food Allowance --> Net Allowance
About the Company
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers, and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
© Hemmersbach. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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