IT Service Desk Partner

About the Position

Join Shine as IT Service Desk Partner where our proactive, friendly tech support unlocks teams’ best work. On-site in Paris or Copenhagen, helping shape our workflow.

Shine is the financial copilot for entrepreneurs and small business owners.

Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger

Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.

Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.

We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Your hiring experience matters

Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.

If this sounds like somewhere you want to grow, we'd love to hear from you.

Responsibilities

• Be the heartbeat of our workplace efficiency.
• Enable a friction-free work environment that empowers every team member to do their best work.
• Serve as a primary point of contact for office users in either our Paris or Copenhagen hubs.
• Guide users through onboarding and offboarding experiences.
• Troubleshoot hardware in meeting rooms.
• Manage our asset lifecycle with precision.
• Triage critical requests in Jira Service Management.
• Collaborate with the IT Ops team to tackle complex technical challenges.
• Refine processes, close gaps, and help shape a culture defined by proactive enablement.

Requirements

Essential Requirements:

• Evidence of relevant IT support experience.
• Language proficiency:
  • Fluent in English and Danish for our Copenhagen hub.
  • Fluent in English and French for our Paris hub.
• Proven experience working within an IT ticketing system.
• Hands-on proficiency with Google Workspace or Microsoft 365.
• Experience supporting both macOS and Windows environments.

Nice to Have Skills:

• Experience with Okta (Identity and Access Management).
• Familiarity with Kandji (Apple MDM).
• Experience with Jira Service Management.
• Knowledge of Poly conferencing hardware.
• A keen interest in or experience with IT automations.

We Offer

• Be part of a leading European fintech unicorn.
• Work in a multicultural team with a wider European network.
• Contribute to a mission to restore the joy of running a business.
• Enjoy a supportive and transparent hiring experience.

About the Company

Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.