IT Service Manager – SAP Invoice to Pay Solutions (f/m/x)

About the Position

We are seeking a Senior IT Service Manager for SAP Invoice to Pay Solutions to join our team, ensuring stable and compliant service delivery aligned with business needs.

Responsibilities

• Owning and managing the lifecycle and performance of Invoice-to-Pay services, including XSuite, Basware, and Concur
• Ensuring service delivery meets agreed service levels, business requirements, and compliance standards
• Coordinating incident, problem, change, and release management activities with internal and external service providers
• Driving continuous service and process improvements to enhance efficiency, user experience, and automation
• Acting as the primary point of contact for business stakeholders regarding service performance, issues, and development initiatives
• Managing vendor relationships, service contracts, and service performance
• Maintaining service documentation, knowledge assets, and service catalogue information
• Understanding and supporting end-to-end business processes related to incoming invoice processing, approvals, travel expenses, accounting integration, and compliance requirements

Requirements

• Minimum 7 years of experience in project management or IT service management roles
• Deep expertise in Invoice-to-Pay processes and related IT services such as XSuite, Basware, and SAP Concur
• Strong understanding of ITIL and service management principles
• Proven experience in stakeholder and vendor management
• Excellent analytical, communication, and continuous improvement skills
• Advanced level of English

Nice to Have

• Familiarity with enterprise applications and their integrations
• Experience in a similar ITIL-based environment

We Offer

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care

About the Company

Since 2015, we have been recognized with the Great Place to Work title every year, a prestigious award based on employees feedback. According to the study, over 92% of people working at Sii consider it a fantastic place to work.