Job Description, Responsibilities & Requirements
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About the Position
We are looking for an IT Specialist to provide user support, manage tickets, and troubleshoot issues. Opportunity to work remotely.
Responsibilities
- Providing user support via chat and remote access, resolving browser and application issues, password resets, and system shutdowns
- Managing support tickets, prioritizing requests, and handling escalations
- Joining calls to troubleshoot and resolve complex or high-priority issues
- Conducting technical onboarding sessions for new employees (approximately one per day)
- Preparing, configuring, dispatching, and repairing company equipment
- Participating in daily team syncs and cross-team communication
Requirements
- 1–2 years of experience as an IT Specialist or in a similar technical support role
- Proficiency in macOS, Linux, and/or Windows operating systems
- Understanding of basic network troubleshooting
- Knowledge of antivirus solutions and email systems
- Understanding of network security principles
- Experience with communication and collaboration tools such as Mattermost, Slack, or similar platforms
- Intermediate English proficiency (B1) in speaking and writing
Nice to Have
- Specialized education or completed courses in system administration or a related technical field
- Understanding of VoIP technologies, including Asterisk
- Familiarity with the Atlassian stack (Jira, Confluence)
- Basic knowledge of Palo Alto NGFW
- Experience with equipment management, asset tracking, distribution, and inventory control
We Offer
- 20 paid vacation days per year
- 10 paid sick leave days per year
- Public holidays as per the company’s approved Public holiday list
- Medical insurance
- Opportunity to work remotely
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)