IT Specialist – Digital Automation

About the Position

IT Specialist – Digital Automation

Join SGS, the world’s leading testing, inspection, and certification company, as an IT Specialist – Digital Automation. In this role, you will analyze existing business processes, build Power Apps, configure Power Automate workflows, and develop Power BI solutions.

Responsibilities

• Analyze existing business processes and identify opportunities for AI automation, workflow optimization, and digital transformation.
• Hands-on build, configure, test, and deploy Power Apps and Power Automate workflows, including forms, approval flows, notifications, business rules, connectors, integrations, and exception handling.
• Develop, test, publish, and maintain Power BI solutions, including data models, Power Query transformations, DAX measures, dashboards, reports, row-level security, refresh schedules, and workspace deployment.
• Collaborate with business stakeholders to gather requirements, define use cases, document process flows, and establish measurable automation benefits.
• Develop proof-of-concepts and pilot solutions to validate automation feasibility, business value, scalability, and user adoption.
• Troubleshoot and resolve application, workflow, integration, data, access, and performance issues across Power Apps, Power Automate, and Power BI, including root-cause analysis and corrective actions.
• Ensure automation solutions comply with IT security, data privacy, governance, audit, and change management requirements.
• Prepare technical documentation, user guides, training materials, and standard operating procedures for deployed automation solutions.
• Support adoption of AI and automation tools across departments through user training, best-practice sharing, and practical business use cases.
• Track automation KPIs such as time saved, process accuracy, reduction in manual work, user adoption, and business impact.
• Monitor, support, maintain, and continuously improve deployed Power Platform solutions through version control, release management, performance monitoring, usage reviews, defect fixes, and change requests.
• Work with business users to define reporting requirements, data sources, KPIs, dashboard layouts, and automated reporting workflows.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by upholding good safety behavior and exercising necessary standards and processes when carrying out responsibilities to ensure compliance with HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

Requirements

• Must Have Technical Capabilities

  • Power Apps: Hands-on experience building, configuring, testing, deploying, troubleshooting, and maintaining canvas or model-driven applications, including forms, validation, business rules, permissions, and responsive user interfaces.
  • Power Automate: Hands-on experience developing and supporting cloud flows, approvals, notifications, scheduled processes, error handling, connectors, integrations, and monitoring.
  • Power BI: Strong practical capability in Power Query, data modelling, DAX, dashboard and report development, row-level security, publishing, scheduled refresh, workspace deployment, troubleshooting, and ongoing maintenance.
  • Microsoft 365 integration: Experience integrating Power Platform solutions with SharePoint, Teams, Excel, Outlook, and other Microsoft 365 services.
  • Data and integration: Ability to work with structured data, perform data transformation, and connect solutions through standard connectors, SQL, APIs, or equivalent integration methods.
  • Solution delivery: Practical experience with requirements analysis, solution design, testing, user acceptance testing, deployment, technical documentation, production support, and defect resolution.

• Nice to Have Technical Capabilities

  • Knowledge of Dataverse, Power Pages, AI Builder, Copilot Studio, generative AI, prompt engineering, chatbots, or intelligent document processing.
  • Python scripting: Working knowledge of Python for data processing, task automation, API integration, file handling, and troubleshooting. Familiarity with JavaScript, SQL, PowerShell, or API development is also advantageous.
  • Experience with robotic process automation platforms such as UiPath, Automation Anywhere, Blue Prism, or equivalent tools.
  • Knowledge of Power Platform governance, environment strategy, data loss prevention policies, managed solutions, application lifecycle management, and version control.
  • Relevant Microsoft Power Platform, Power BI, Azure AI, RPA, data analytics, cybersecurity, or project management certifications.

We Offer

• Competitive salary
• Opportunity to work with a global leader in testing, inspection, and certification
• Professional growth and development opportunities

About the Company

We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for sustainability, quality, and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world.