IT Specialist Systems Integration / 2nd Level Support

About the Position

Join our team as an IT Specialist Systems Integration / 2nd Level Support to manage and optimize our IT infrastructure and provide advanced technical support.

Responsibilities

• Analysis, processing, and sustainable resolution of incidents and service requests in 2nd Level Support
• Support of 1st Level Support with more complex technical issues and handling of technical escalations
• Support, administration, and further development of the existing IT infrastructure
• Administration of user accounts, permissions, endpoints, server services, and Microsoft 365 services
• Installation, configuration, and troubleshooting of hardware, software, clients, mobile devices, and peripherals
• Participation in IT projects, rollouts, system optimizations, and implementation of security and patch management measures
• Documentation of solutions, system changes, and recurring support processes

Requirements

• Completed apprenticeship as an IT Specialist for Systems Integration (m/f/d) or a comparable qualification
• Several years of professional experience in IT support, ideally in 2nd Level Support or system administration
• Proficient use of Microsoft operating systems, Microsoft 365, and common client/server applications
• Sound knowledge of Windows Server (2019/2022) as well as Active Directory, GPOs, and DNS/DHCP
• Experience in managing Microsoft 365 Azure (Exchange Online, SharePoint, Intune, Entra ID)
• Hands-on experience with VMware vSphere, Hyper-V, and managing virtual machines
• Experience with backup and recovery solutions, preferably Veeam
• Knowledge in patch management, endpoint security, firewall, VPN, and network fundamentals
• Strong analytical skills, structured problem-solving, and service-oriented approach
• Good team and communication skills, especially at the interface between users, 1st Level Support, and IT administration
• High level of commitment, initiative, and sense of responsibility

We Offer

• Exciting challenges within a growing and innovative corporate group
• A collegial, dedicated team and a pleasant working environment
• Attractive remuneration according to the collective bargaining agreement of the Metal Electrical Industry
• Attractive working time arrangement with a 35-hour week and flexible working time models
• Flat hierarchies with an open work and communication culture

About the Company

Wickeder Westfalenstahl GmbH is a leading company in the metal and electrical industry, known for its innovative approach and commitment to excellence.

Application

• Location: Wickeder, Germany
• Type: Full-time
• Start: Immediately

Please submit your application through the provided form.