IT Support

About the Position

We are seeking an IT Support professional to join our team in Omgeving Den Haag, providing essential support and ensuring smooth operations.

Responsibilities

• Act as the first point of contact for clients, helping them maximize the use of our innovative Learning Management System (LMS).
• Provide second-line support and build a quick rapport with clients.
• Serve as the liaison between clients and developers to ensure issues are resolved swiftly and service delivery is continually improved.
• Communicate effectively and work both independently and as part of a team.
• Maintain an organized and focused approach in both calm and busy periods.
• Think at a high level with clients and devise solutions and setups.
• Previous knowledge of HR and/or LMS processes is a plus.
• Ensure client satisfaction is your top priority.
• Possess at least a HBO level of work and thinking.

Requirements

• Strong communication skills.
• Ability to work both independently and as part of a team.
• Organized and focused work approach.
• Dedicated listener who asks the right questions.
• Previous knowledge of HR and/or LMS processes is a plus.
• Satisfaction derived from client happiness.
• At least a HBO level of work and thinking.

We Offer

• A full-time position (32-40 hours) with plenty of challenges and responsibilities.
• A close-knit and flat organization where everyone is equal.
• A fun and informal team environment that balances hard work with humor and enjoyment.
• Excellent working conditions, a pension scheme, travel and home office reimbursement.
• Provision of a laptop and an attractive salary.
• Opportunities for career growth within the company.

About the Company

Our client is a leading company specializing in digital learning technology. They offer user-friendly online solutions to make learning and development more accessible for professionals. With their Learning Management System (LMS), they support organizations in developing their employees. They serve clients from various sectors and countries who use their online solutions daily. Based in the Den Haag region, their enthusiastic team of 40 colleagues is ready to help organizations grow and develop their employees.

Application Process

1. Submit your application: Tell us about yourself and apply within 1 minute.
2. Meet with us: Have an introductory meeting at our office.
3. Start working: Congratulations! You've been hired. We look forward to your first day with us.

Contact

For more information about this vacancy, contact Casper van de Kleut at [email protected]

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