IT Support Analyst
Primary stack
Job description
About the Position
We are seeking a dedicated IT Support Analyst to join our team at Valtech in New York. This role involves supporting local applications, coordinating with IT teams, and ensuring system documentation and upgrades.
Responsibilities
- Support, coordinate, and, eventually, upgrade local applications not supported by Corporate IT. This includes modifying programming code such as VB, Access dB’s, Excel, and other Office type software used in the manufacturing of tires on the shop floor or by administrative plant support staff.
- Ensure all local systems and applications are fully documented.
- Respond to or appropriately redirect Global Operations requests to facilitate small changes/improvements as required by the business stakeholders.
- Work with local plant IT Technician group as well as other plant Support Analysts and IT Technician groups to support the population of local applications that reside on the shop floor and connected offices.
- Contribute to providing inputs for Global Operation Support for advice on systems, applications, process improvements, and standards to be used in the local plant environment.
- Escalate to more senior IT analysts and/or Global Operations Support as needed to ensure local application incidents are resolved effectively and quickly.
- Provide functional direction to IT technical design and constructions of Global Operations systems.
- Coordinate business subject matter experts (SMEs) to thoroughly test new applications and changes to existing applications.
- Catalog all local shadow systems and work with Global Operations Support for upgrade paths.
- Be a resourceful, self-starter working independently where feasible while contributing to the overall Global Support team.
- Be able to multi-task, shifting focus as necessary to ensure priority plant system disruptions are triaged and acted upon appropriately.
Requirements
- Proficiency in VB, Access dB’s, Excel, and other Office type software.
- Knowledge of ODBC and adherence to Global IT standards.
- Ability to modify or update programming code when reasonable and appropriate.
We Offer
- Salary: $41,000 per year
- Location: New York, United States
- Employment Type: Full-time
About the Company
Valtech is a leading company in the IT industry, providing innovative solutions and support to businesses globally.
How to Apply
Submit your resume to join our team at Valtech.
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