IT Support Assistant

About the Position

IT Support Assistant

Join a Global Renewable Energy Business and Help Power the Future

Office Location: Hessle, East Riding of Yorkshire

Salary: £25,000 - £30,000 (DOE)

Working Hours: 12.00pm - 8.00pm Monday - Friday (37.5 hours per week) - Onsite with possibility of remote working.

Are you passionate about technology and enjoy solving problems? Do you want to build your IT career within a fast-growing global organisation that plays a key role in the renewable energy sector?

We are looking for an enthusiastic and driven IT Support Assistant to join our Technology Team. This is an exciting opportunity to gain hands-on experience across a diverse technology landscape while supporting colleagues and field-based technicians across the UK, Europe, North America, and beyond.

As part of a growing international business, you'll be at the heart of ensuring our people remain connected, productive, and supported. Every day will bring new challenges and opportunities to learn, whether you're troubleshooting devices, supporting critical business applications, or helping deliver technology improvements that make a real difference to our operations worldwide.

Responsibilities

• Deliver first and second-line technical support for laptops, mobile devices, printers, and peripheral equipment.
• Respond to incidents and service requests through our ticketing system, telephone, and remote support tools.
• Support our field-based technicians, helping resolve issues with mobile devices and specialist business applications.
• Install, configure, upgrade, and maintain Windows operating systems and software applications.
• Diagnose and resolve hardware, software, networking, and connectivity issues.
• Provision and remotely configure laptops and user accounts for new employees.
• Assist with employee onboarding and offboarding activities from a technology perspective.
• Support remote users with VPN, remote desktop, and connectivity troubleshooting.
• Maintain accurate IT asset records and technology documentation.
• Collaborate with the wider Technology Team on projects, improvements, and escalated support issues.
• Help maintain cyber security standards through patch management, anti-virus administration, and adherence to security policies.

Requirements

• IT apprenticeship, vocational qualification, or equivalent experience in an IT-related discipline.
• Alternatively, a minimum of 2 years' experience in an IT support role.
• Good working knowledge of Windows operating systems and Microsoft 365.
• Understanding of fundamental networking concepts.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.

We Offer

• 25 days annual leave (plus public bank holidays)
• Pension scheme
• Health insurance plan
• Supportive working environment
• Free on-site parking

About the Company

GEV Wind Power is a global leader in the renewable energy industry, dedicated to providing sustainable energy solutions. By joining our team, you will be part of a rapidly expanding business that is committed to powering the future with clean, renewable energy.