IT Support

About the Position

Join Our Innovative Team as an IT Support and be a part of a dynamic team that is transforming the future of retail intelligence!

Shalion is a data and insights-driven company that serves world-class manufacturers and brands globally. Through our Digital Shelf Optimization, Retail Media, and Food Service Aggregators solutions, we provide innovative tools for e-commerce monitoring.

At Shalion, we empower brands to make smarter business decisions in e-commerce by delivering actionable data and insights on online product prices, availability, share of search, and more. We operate across 800+ e-retailers in 50+ countries, serving industry giants such as Heineken, Lego, Danone, Nestlé, Diageo, and JDE.

As a leader in data intelligence, we specialize in gathering, analyzing, and applying proprietary artificial intelligence to deliver relevant data and monitoring tools, helping our clients maximize their e-commerce performance.

Responsibilities

• Provide support with hardware for equipment, meeting rooms, and network hardware.
• Provide support with Windows and MacOS software (user support).
• Create and maintain an updated inventory of company assets locally.
• Provide support with Google Suite, Microsoft Suite, and other tools used by the company.
• Support tasks for ISO 27001 and EU AI Act compliance, involving security and personnel training.
• Manage IT equipment policies and general IT administration.
• Office network management (including configuration of the second line, the business one).
• Support and manage other offices/business tools, and software.
• Identify and propose areas to maximize user experience and productivity in the working environment.

Requirements

• Experience with Microsoft Admin console and Google Workspace.
• Single sign-on integrations.
• Domain creation and management.
• Technical documentation in our wiki in Notion.
• English proficiency (as multiple employees in the company are international).
• Strong organizational skills with the ability to efficiently prioritize and execute tasks.

Nice to Have

• Basic experience with cloud providers (AWS).
• Basic experience with IaC.

We Offer

🌍 An international team – Work with colleagues from 10+ nationalities.

🚀 A dynamic and innovative environment – Be part of a high-performing team.

🏢 Hybrid work model – 4 days in-office, 1 day remote.

💡 Impactful work – Contribute to a challenging and innovative project.

🎟 Flexible benefits – allocate part of your gross salary (pre-tax) to meal vouchers, transport allowance, and private healthcare at a preferential rate.

🍏 Office perks – Fresh fruit and specialty coffee daily.

💶 Salary range: from 25,000€ to 27,000€, according to experience.

📄 Contract: Permanent.

📍 Great location – Office in Barcelona’s Sarrià-Sant Gervasi district.

About the Company

Shalion is a global leader in eCommerce intelligence, helping brands thrive in an increasingly complex digital landscape. We provide a unique platform that unifies digital shelf and retail media insights, empowering businesses to make data-driven decisions that drive growth and success.

Our solutions deliver product performance data from over 1,000 retailers across over 60 countries, offering comprehensive visibility into every aspect of your eCommerce performance.

Founded in 2019, Shalion Data Services Limited is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.