About the Position

As an IT Support Engineer, you will be responsible for maintaining the stability and efficiency of our internal IT environment. You will provide high-level technical support to end-users, manage cloud-based systems (Microsoft 365/Azure), and oversee hardware and network infrastructure. The ideal candidate is a proactive problem-solver with strong technical depth across multiple operating systems and a commitment to maintaining high security standards.

Responsibilities

Cloud & System Administration

Microsoft 365 & Azure: Support and maintain Microsoft Azure, Office 365 environments, MFA/SSO.
Identity Management: Support to manage IDM and Active Directory (AD) user accounts, groups, and permissions.

Modern Management & Deployment

Endpoint Management: Configure and support Microsoft Intune and Autopilot for automated provisioning across Windows and macOS devices.
Multi-OS Support: Provide expert-level troubleshooting for a diverse environment including Windows, Windows Server, macOS, and Linux (Ubuntu).

Hardware & Technical Support

End-User Support: Prepare IT equipment for new employees and ensure all tools are ready before their onboarding. Install and upgrade computer hardware, software, and peripheral devices (e.g., printers, scanners).
Remote Diagnostics: Utilize remote desktop tools and diagnostic software to identify, troubleshoot, and resolve technical issues efficiently.
Asset Management: Maintain an inventory of hardware and software licenses.

Network & Infrastructure

Connectivity: Troubleshoot Wireless, LAN/WAN issues, ensuring stable network connectivity for all staff.
Office Equipment: Manage and maintain office infrastructure, ensuring all systems operate smoothly, including PCs, printers, internet connectivity, meeting rooms, and related equipment.

SLA & Documentation Focus

Maintaining a comprehensive Knowledge Base (KB) and ensuring all tickets are resolved within agreed Service Level Agreements (SLAs).

Vendor Management

Liaising with third-party vendors for hardware repairs and internet service issues.

Requirements

Experience: 3-5 years of experience in IT Helpdesk or System Administration
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field
Proficiency in Azure AD / Entra ID and Microsoft 365 administration
Experience with Intune (MDM/MAM) and Windows Autopilot
Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Experience supporting Windows, macOS, and Linux environments
Excellent communication skills in English (both written and verbal)
Strong analytical and problem-solving mindset
Ability to work independently and collaborate within a team under high-pressure situations

Nice to Have

Microsoft 365 Certified, CCNA, Endpoint Administrator Associate or CompTIA Network+/Security+
ITIL Foundation
Knowledge of ISO 27001 standards
Scripting & Automation: PowerShell or Bash scripting for automating repetitive tasks (like user onboarding)

We Offer

20+ years of engineering expertise delivering large-scale IT transformation and fintech solutions.
Impact platforms used by **140M+ users **across Europe and Asia.
Join a 500+ global engineering community working across 8 time zones.
Build and scale modern systems with 2700+ services running on Kubernetes and cloud-native architectures.
Work in a truly international environment, collaborating with teams across Czech Republic and APAC.
Hybrid and flexible working setup that supports work-life balance.
Competitive compensation package including base salary, allowances, 13th-month salary, and performance bonuses.
Premium healthcare insurance, 24/7 accident coverage, and annual health checkups.
Extra perks including meal allowance, phone allowance, company laptop, and parking support.

About the Company

Our company is a dynamic fusion of innovation, skill, and vision, dedicated to transforming industries through technology. In this landscape, your unique talents and perspective are the keys to our collective success, contributing to groundbreaking solutions and strategies. Here, you're not just a part of the team; you're a vital contributor to a journey of continuous improvement and exceptional results. Join us, and let's shape the future together, where your growth is an integral part of our shared story.

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IT Support Engineer

Tech Stack

Job Description, Responsibilities & Requirements