IT Support Engineer

About the Position

Are you ready to take the next step in YOUR CAREER?

We are hiring an IT Support Engineer in Sofia, Bulgaria for a full-time position.

Responsibilities

• First/Second line IT support for company internal users and contractors.
• Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment.
• Configuring, administering, and updating Windows, MAC, Linux operating systems on user devices.
• Managing user device environment using user device management tools.
• Creating and managing user accounts in Okta, AD, Azure AD, o365, and other systems.
• Physical network related tasks (patching, device installation, ports assignment, cabling).
• Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
• Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
• Working closely with the facility and security teams to resolve security issues.
• Constant development and improvements of local IT infrastructure.
• Providing IT assets management according to internal procedures.
• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfillment of service availability and security requirements.
• Timely incident resolution, escalation to third-party suppliers, and problem analysis and resolution.
• Provisioning system updates and deployments according to respective internal procedures.
• User request fulfillment according to established SLAs.
• Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
• Logistics, manage inventory and equipment between locations.

Requirements

• Secondary (higher, special, etc.) education.
• Excellent fluent written and spoken Bulgarian and English.
• Good communication and presentation skills.
• Ability to create structured documentation.
• Teamwork skills, ability to take decisions, solve problems independently and in the team, and work under high-pressure working conditions.
• Fundamental IT skills – hardware, OS, applications, networking, security.
• Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
• At least 2 years of experience in supporting IT devices hardware and software.
• Experience using and managing workstations in a heterogeneous environment, remote management services, file sharing, collaboration, e-mail, and directory services.
• Fundamental knowledge of IT procedures and security principles.
• Certifications on IT systems administration/support preferred.
• Enterprise employment experience preferred.

We Offer

• Environment tailored to allow you to realize your full potential.
• Awesome mix between all benefits of a large company and all advantages of creative startup culture.
• Tailor-made career program and many opportunities to grow and prove yourself.
• Company-funded training.
• Flexibility on working hours.
• Multisport/Coolfit card.
• Additional medical insurance.

About the Company

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