IT Support Engineer

About the Position

IT Support Engineer

Fanling, Hong Kong

Company: Veolia Hong Kong Holding Limited

Veolia Hong Kong Holding Limited, part of the Veolia Group, leads in ecological transformation with innovative water, waste, and energy solutions. In 2025, Veolia served millions globally, driving sustainability with €44.39 billion in consolidated sales.

Responsibilities

• Network Operations Support: Assist in monitoring and maintaining daily operations of the local office enterprise LAN/WAN network infrastructure across multi-floor environments.
• Routing & Switching: Assist in the basic configuration, cabling, and troubleshooting of Cisco switches and access points (including Meraki WiFi). Support basic VLAN setups, trunking, and simple Layer 2/3 configurations.
• Firewall & Cybersecurity Maintenance: Uphold cybersecurity best practices. Support day-to-day administration of Firewalls (FortiGate / Palo Alto), including routine updates to security policies, standard NAT rules, and VPN user account provisioning.
• Incident Resolution & End-User Support: Provide Tier-1 and Tier-2 technical support for network and cybersecurity-related issues. Troubleshoot network connectivity bottlenecks and assist end-users with daily connectivity queries.
• Documentation & Asset Management: Keep physical network cabling diagrams, logical network topologies, and IT asset inventories accurate and up to date.
• Vendor & ISP Coordination: Assist in liaising with local ISPs and network service providers for routine maintenance, circuit installation, or reporting outage incidents.

Requirements

• Education: Degree in Information Technology or a related discipline. Higher Diploma / Associated Degree, with CCNA and good network experience can also apply.
• Experience: 2 - 3 years of hands-on experience in IT network support, with technical helpdesk/support experience within System Integrators (SI) or large companies.
• Core Technical Skills:
  • Basic understanding of networking concepts (TCP/IP, VLAN, Subnetting, Routing) and fundamental Cisco iOS CLI commands.
  • Hands-on exposure to or basic knowledge of Fortinet FortiGate firewall administration and policy management.
  • Basic familiarity with wireless networking (e.g., Cisco Meraki) is an advantage.
  • Basic exposure to cloud environments (e.g., AWS) is a plus.
  • Cybersecurity
• Certifications: Cisco CCNA (mandatory), Fortinet NSE 4 certification is a strong advantage.
• Language Skills: Good command of spoken Cantonese and basic operational English to communicate with local office teams and regional technical contacts.
• Attributes: Willingness to learn, good problem-solving mindset, and a proactive team player.

We Offer

• Medical and Hospitalization Insurance
• Life Insurance
• Parental Leave
• Volunteer Leave
• Exam Leave

We offer an attractive remuneration package to the right candidate. Interested parties are invited to submit their full resume, including current and expected salary, along with availability, via: (https://smrtr.io/BfVrT)

About the Company

For more information about Veolia Hong Kong & Macau, please visit www.veolia.hk.

Veolia is an equal opportunity employer and welcomes applicants from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Veolia Group. All personal data of unsuccessful applicants will be destroyed within 24 months from the date of application.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.