IT Support Engineer

Dublin, IE

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Position

We are looking for an IT Support Engineer to join our IT Operations team. You will play a crucial role in ensuring that every employee can do their best work without friction. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work, and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time.

Responsibilities

• Triage and resolve issues across hardware, software, networking, and accounts
• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
• Handle escalations that need cross-team coordination
• Join an on-call rotation for urgent issues outside business hours
• Provide hands-on support for user technology, AV systems, conference rooms, and printers
• Communicate clearly with users at every technical level
• Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles
• Spot patterns in support requests, surface recurring issues, and flag opportunities to automate
• Help streamline onboarding and other high-volume operations as we scale
• Contribute to automation efforts
• Maintain and improve device management, identity, and access systems
• Write scripts (Bash, Python) to automate repetitive tasks

Requirements

• Hands-on IT support experience, ideally in a fast-paced environment
• Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
• Experience with Google Workspace administration
• Experience with Slack administration, including workspace management, permissions, and troubleshooting
• Experience supporting and administering other SaaS tools
• Understanding of identity and access fundamentals: SSO, MFA, directory services
• Familiarity with MDM fundamentals and endpoint management concepts
• Basic scripting (Bash or Python) for automation
• Strong troubleshooting skills, with a methodical and persistent approach
• Clear communicator who enjoys helping people solve problems
• Take ownership of problems and follow through until they're resolved

Nice to Have

• Familiarity with zero-trust security concepts and endpoint security tooling
• Networking basics: DNS, DHCP, VPNs
• Experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns
• Experience using AI tools to improve personal or team productivity
• Interest in developing deeper technical skills and taking on more complex systems administration over time

We Offer

• Competitive salary range: €125.000-€165.000 EUR annually
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

About the Company

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.