About the Position

IT Support Engineer II

Box is seeking an IT Support Engineer II to join their global team in Warsaw, Poland, providing technical services and support to employees worldwide.

Responsibilities

Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
Procurement, asset and inventory management for all IT hardware and software
Cross-departmental collaboration with teams like Facilities, Sales, and Engineering
Managing IT communication between headquarters and remote office
Perform system imaging, application configurations, and security policy enforcements
Daily onsite office support

Requirements

2+ years of working experience in an IT Support role
Experience creating and maintaining technical documentation and knowledge articles
Working knowledge of Windows and OSX operating systems
Working knowledge of Lenovo and Apple hardware
Knowledge of networking concepts
Working knowledge with voice and video conferencing solutions (Google, Zoom, Slack a plus)
Foundational understanding of Okta and identity and access management concepts, including SSO, MFA, and user permissions.
Interest in using AI and automation tools to improve IT support and employee experience
Strong problem-solving skills with a willingness to learn new technologies
Willingness to go above and beyond, continued upskilling
Excellent verbal and written communication skills in English and communicative level in Polish

Nice to Have

B.S. in a computer-related field preferred, but not required
Network certification a plus
Technical certification in desktop operating systems (Mac and or Windows certification a plus)

We Offer

Competitive salary
Equity for new hires
Flexible time off, birthday holidays, VTO, and a sabbatical after seven years
Growth opportunities through learning programs and clear career paths
Evolving workplace with hybrid work options
Global, inclusive benefits including mental health, wellbeing, and family support
Paid parental leave and fertility and family-forming benefits
Fresh Air Days and a monthly wellness subsidy for fitness
Community involvement through employee-led resource groups, interest groups, global virtual events, and paid volunteer time off

About the Company

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice.

IT Support Engineer II

Job description