IT Support Engineer

About the Position

We are seeking an IT Support Engineer to manage end-user IT support, Microsoft 365, endpoint security, hardware troubleshooting, and IT assets with basic cloud knowledge.

Responsibilities

• Install, configure, and troubleshoot operating systems (Windows/macOS).
• Implement and manage hard disk encryption and endpoint security solutions (Antivirus).
• Administer and support Microsoft Office 365 (user creation, mailbox management, access control).
• Provide basic support for cloud platforms such as Microsoft Azure (preferred), AWS, or other cloud services, including:
  • Resource creation and configuration
  • Basic monitoring and access management
• Manage laptop and IT asset inventory, allocation, tracking, and audits.
• Troubleshoot hardware, software, and network-related issues for end users.
• Ensure compliance with basic IT security policies and best practices.
• Coordinate with vendors and internal teams for issue resolution when required.
• Create and maintain technical documentation and asset records.

Requirements

• Experience in OS installation and troubleshooting.
• Knowledge of Hard Disk Encryption (BitLocker or equivalent).
• Hands-on experience with Office 365 administration.
• Basic understanding of endpoint security and antivirus solutions.
• Basic cloud knowledge of Microsoft Azure (preferred) or AWS/other cloud platforms.
• Experience in Laptop / IT Asset Management.
• Good verbal and written communication skills.
• Ability to work independently and handle multiple tasks.

Nice to Have

• IT-related degree or diploma.
• Basic understanding of networking concepts (LAN, WAN, VPN).
• Exposure to IT service management tools or ticketing systems.

Job Details

• Employment Type: Full Time
• Experience: 3-6 years
• Location: Chennai, India

We Offer

• Competitive salary
• Opportunity to work in a dynamic and growing company
• Professional growth and development opportunities

About the Company

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