IT Support Engineer L1 – Junior

About the Position

Join SOFTSWISS as an IT Support Engineer L1 – Junior. Assist in resolving technical issues and providing support to our clients.

Responsibilities

• Provide technical support to clients
• Assist in troubleshooting and resolving technical issues
• Collaborate with other teams to ensure smooth operations

Requirements

• IT Support experience

Employment Type

• Full time

Experience Level

• Junior

Locations

• Poland

Our Achievements

Our Mission: Transforming the entertainment industry for the better through tech innovations.

2,200+

intl. employees

offices worldwide

years of experience

countries

1,500+

brands using our software

56:44

men-to-women ratio – we embrace equality

Our Locations

Four modern and cosy SOFTSWISS offices in Poland, Georgia and Malta are carefully designed to foster creativity and inspire meaningful connections.

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Georgia

Malta

Poland

Company History

SOFTSWISS celebrated its 15th anniversary.

Racing icon Barrichello joined SOFTSWISS as Non-Executive Director in Latin America.

In March, SOFTSWISS opened its new office in Warsaw, Poland.

One more office was opened in Tbilisi, Georgia, in March 2022.

In March, SOFTSWISS opened a new office in Poznań, Poland and launched the Jackpot Aggregator in October.

A new SOFTSWISS office was opened in Malta in September 2020. Later that year, we launched our Sportsbook betting platform.

In January 2018, we celebrated the launch of our affiliate management platform Affilka. In February, our game studio turned into a standalone brand called BGaming.

Game Aggregator, our second product, was officially launched in October 2015.

2013 was an eventful year for SOFTSWISS – we signed our first contract, presented our product at ICE London and became the first Crypto iGaming provider in the world.

We entered the world of iGaming and started developing our innovative iGaming platform.

In July 2009, the SOFTSWISS brand was established on the basis of a small outsourcing services company.

Learn more about day-to-day life at SOFTSWISS!

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We have the top parties

Benefits And Perks

Enjoy these IT job perks at SOFTSWISS.

Flexibility

SOFTSWISS’ employees are not limited to any specific workplace and are free to work from any location on the planet – in one of our five offices, or from home. Our offices in Poland, Malta and Georgia provide comfortable furnishings, high-quality appliances, and comfy areas to rest and chat with coworkers during breaks.

Medical insurance

We care about our employees' wellbeing and health and provide them with health insurance. All SOFTSWISS employees receive insurance or compensation for medical services regardless of their location or type of contract, from the very first day of employment.

Team building and events

It is important for us to keep a healthy work-life balance. We bring all of the employees together for large corporate events as well as help organise smaller team buildings.

Sports

Physical health is important! Our employees can bring some movement into their lives and receive a gym membership card (in Poland and Georgia) or a monthly sports compensation.

Mental health

Mental clarity is a must, which is why we offer a Mental Health Program with four free online therapy sessions a month and offline therapy compensation.

English lessons

English is our official corporate language, we use it to communicate in teams, as well as with clients and partners. We encourage all employees to take English classes to enhance their writing and speaking skills. At SOFTSWISS you can learn English one-on-one with a tutor or in groups.

Education and training

We encourage our employees’ professional growth and hunger for knowledge! SOFTSWISS compensates tuition fees for internal and external educational programs, courses, conferences, etc.

Bonuses

SOFTSWISS has an extensive referral program for all employees, in which both the employee who recommends a candidate and the candidate who accepts the offer get a bonus. On top of that, all employees receive bonuses on the occasion of special life events, like marriage or the birth of children.

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