IT Support Engineer L1 – Junior

About the Position

IT Support Engineer L1 – Junior

We are looking for an IT Support Engineer L1 to strengthen our IT Support team in Warsaw. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.

Responsibilities

• Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures
• Maintain and update the corporate equipment fleet, including assisting in procurement processes
• Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)
• Keep accurate records of issued equipment in 1C
• Prepare and configure equipment for corporate use
• Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates
• Manage and support office access control systems (issuing, replacing, updating, and deactivating cards)
• Troubleshoot application and system software issues on user devices
• Conduct primary diagnostics of hardware and software problems
• Install licensed and free software on corporate equipment
• Provide support with printers and printing services
• Maintain up-to-date technical documentation in line with IT processes and services
• Escalate hardware/software issues to service providers when required
• Coordinate with contractors (service centers, cartridge refilling services, etc.)
• Assist in sourcing equipment that complies with corporate standards in local and global markets
• Participate in the testing of new IT services (functional validation, data input)
• Restore operating systems on employee devices after crashes or failures
• Configure access to banks, electronic document signing systems, and state or specialized portals
• Advise on the selection and assembly of custom PC configurations based on business needs.

Requirements

• Strong knowledge of MS Windows operating systems
• Understanding of the basic principles of antivirus protection
• Understanding of the fundamental security concepts of MS Windows operating systems
• Minimum 1 year of experience working with Windows systems in a corporate environment
• Russian; English proficiency level B1 or higher.

Nice to Have

• Experience with MS Active Directory
• Experience with Group Policy management
• Knowledge of Apple (macOS) and/or Linux systems
• Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)
• Experience working with Jira/Confluence
• Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)
• Scripting experience with PowerShell
• Basic administration of Windows Server
• Practical experience in structured cabling (SC) installation
• Skills in IT asset accounting and inventory management.

We Offer

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

About the Company

SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]