IT Support Engineer - netcup (m/f/d)

About the Position

IT Support Engineer - netcup (m/f/d)

as of now | Full-time | Vienna, Graz, Klagenfurt

Salary: from € 35.000 gross/year, depending on qualification and experience.

You're not interested in sales - your passion lies in support? Do you enjoy dealing with customers and solving problems? If you want to be part of a committed and professional team in an international environment, then Anexia is the right place for you!

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Responsibilities

• Gain a deep understanding of the services and products of our netcup brand
• Serve as the first point of contact for IT questions and problems of our customers
• Be responsible for netcup customer support and product consulting (no sales!)
• Accept and process all inquiries in the netcup support, both by phone and in writing via ticket system.

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Requirements

• Completed training (apprenticeship, technical college, HTL,...) or corresponding professional experience in support
• Basic knowledge in FTP, IMAP, POP3, SMTP, SSH
• Experience in web hosting, domains, and virtual servers is an advantage (professional or through private projects)
• Ability to work independently and autonomously
• Strong customer and service orientation
• Very good communication skills as well as a high level of commitment and team spirit
• Interest in and willingness to undergo further professional training
• Professional manner of expression as well as excellent written and spoken German and good knowledge of English (any other foreign language is an advantage)

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We Offer

We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours. Period. Not to mention further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner,...

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About the Company

Founded in 2008, the company has been part of the international Anexia Group since 2016 and, as an Internet Service Provider, serves over 75,000 business and residential customers worldwide. Our main strength lies in the provision of web hosting, virtual and dedicated servers, and support of the same through management services. We also offer our customers a large selection of Top Level Domains.

Worldwide, we serve over 200,000 satisfied customers with 400,000 domains.

Our quality has won several awards - picking up a 'Very good' from CHIP computer magazine.

Part of the Anexia Group with over 400 employees and 6 office locations worldwide.

Do you still have questions?

Daniela KOZÓ

Email: [email protected]