IT Support Engineer (Service Desk)

About the Position

IT Support Engineer (Service Desk)

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. We are seeking a dedicated IT Support Engineer (Service Desk) to join our team in Dubai.

Responsibilities

• End-User Support: Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals. Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.
• System Maintenance: Perform regular system updates, software installations, and patches. Ensure anti-virus and endpoint security measures are active and up to date.
• Troubleshooting and Repairs: Diagnose and resolve hardware failures and software malfunctions. Coordinate with vendors for hardware replacements and warranty claims when required.
• User Account Management: Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems. Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.
• Documentation: Maintain records of support tickets, troubleshooting steps, and resolutions. Document IT processes, FAQs, and guides for end-users.
• IT Asset Management: Track and maintain IT equipment inventory. Support asset deployment and reclamation as needed.
• Collaboration: Work closely with IT teams to address escalated issues and participate in IT projects. Provide training to users on basic IT processes and tools.

Requirements

• Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting.
• Basic networking knowledge (IP, DNS, DHCP, VPN).
• Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software.
• Hands-on experience with Active Directory and Office 365 administration.
• 2–3 years of experience in desktop support, IT helpdesk, or similar roles.

We Offer

• An opportunity to become part of diverse teams with international exposure.
• Comprehensive medical insurance for self.
• Residency sponsorship and flight allowances for self.
• Up to 30% discount in our premium retail sports brand stores.
• Up to 20% discount in our pharmacy chain.

About the Company

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.