IT Support Engineer (Warehouse & Factory)

About the Position

IT Support Engineer (Warehouse & Factory)

GMG is a global well-being company retailing, distributing, and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties, and logistics sectors. We are seeking a dedicated IT Support Engineer to ensure the smooth operation of IT systems and infrastructure in our warehouse and factory settings.

Responsibilities

• IT Infrastructure Support

  • Install, configure, and maintain computer hardware, operating systems (Windows, Mac OS, Android, iOS), and applications as per company IT policies.
  • Install and configure devices such as handheld scanners, label printers, barcode readers, laser printers, and mobile printers.
  • Monitor and maintain IT assets, tagging them accurately in the ITSM tool.

• Help Desk Operations

  • Act as the first point of contact for IT-related issues, providing timely resolutions within defined SLAs.
  • Manage and prioritize service tickets through the ticketing system, ensuring clear communication with users and stakeholders.

• Application and System Management

  • Support and maintain enterprise applications such as MDM, SFA, RoutePro, Kofax, Bartender, Office 365, and SAP.
  • Provide support for warehouse and logistics applications, including interfaces like PTL, WAMAS, and conveyor systems.
  • Manage SafeQ servers and oversee VMs, local servers, MDFs, and IDFs for optimal performance.

• Project and Rollout Support

  • Assist in the roll-out of new applications and IT projects, ensuring alignment with company's Standard Operating Procedures (SOPs).
  • Collaborate with cross-functional teams to implement IT solutions that meet organizational needs.

• Procurement and Vendor Coordination

  • Create purchase requests and follow procurement processes in adherence to company policies.
  • Coordinate with vendors to ensure services are delivered as per agreements and organizational standards.

• Monitoring and Maintenance

  • Regularly monitor and manage IT systems to ensure optimal performance and availability.
  • Perform preventive maintenance to mitigate potential system downtime or disruptions.

Requirements

• Technical/Functional Competencies

  • Proficiency in managing IT applications such as MDM, SAP, Office 365, and warehouse systems.
  • Strong technical expertise in configuring and troubleshooting IT hardware and software.
  • Familiarity with ITSM tools, SafeQ servers, and managing VMs, MDFs, and IDFs.
  • Excellent problem-solving and communication skills with a customer-first mindset.
  • Experience in a ticket-driven environment.
  • Knowledge in networking and virtualization.

• Educational Qualification

  • Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.

• Experience

  • 3-5 years of experience in help desk or IT support roles.

We Offer

• An opportunity to become part of diverse teams with international exposure.
• Comprehensive medical insurance for self.
• Residency sponsorship and flight allowances for self.
• Up to 30% discount in our premium retail sports brand stores.
• Up to 20% discount in our pharmacy chain.

About the Company

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.