IT Support Engineer

About the Position

IT Support Engineer

Warsaw, Masovian Voivodeship, Poland

Inetum Polska, part of the global Inetum Group, is a key player in driving the digital transformation of businesses and public institutions. We offer a wide range of IT services and are committed to employee development, offering fully funded training, certifications, and participation in technology conferences. We are also involved in local social initiatives and pride ourselves on fostering a diverse and inclusive work environment.

Responsibilities

• Maintenance and development of custom internal applications.
• Retrieving source code and reproducing reported bugs in applications.
• Analyzing issues in C# code and SQL databases.
• Documenting problem resolutions in the ticketing system.
• Escalating more complex tickets to third-line support.
• Using application documentation containing descriptions of the most common issues.
• Applying knowledge of C# and SQL to diagnose and resolve tickets.

Requirements

• Strong SQL skills - able to write queries (top priority)
• Basic C# knowledge - able to read and understand C# code (or another OOP language like Java)
• Experience or willingness to do application support for a proprietary business application (learn business domain and handle tickets)
• Good communication and adequate English to understand problems and follow instructions
• German language

Nice to Have

• Ability to use/read related tools (e.g., Visual Studio, SQL Server Management Studio) - can be learned on the job
• Tools: Visual Studio Code, Management Studio
• Applications: C#, Rest API, Angular
• DB: MS SQL Server, Informix
• Source code: SVN, Git

We Offer

• Flexible and hybrid work: Flexible working hours and a hybrid work model.
• Attractive financial benefits: A cafeteria system and generous referral bonuses.
• Professional development and team support: Ongoing guidance from a dedicated Team Manager and tailored technical mentoring.
• Community and Well-Being: Opportunities to participate in charitable initiatives, local sports programs, and a supportive work culture.

About the Company

Inetum Polska is part of the global Inetum Group, operating in 19 countries and employing over 28,000 professionals. We focus on four key areas: Consulting, Infrastructure and Application Management, Software Implementation, and Custom Software Development. With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements.