Job Description, Responsibilities & Requirements
About the Position
Join the University of Delaware's Athletics Department as an IT Support Intern for Fall 2026. Gain hands-on experience in desktop support, customer service, and IT environments.
Responsibilities
- Provide first-level technical support for Windows and macOS computers under supervision
- Assist with troubleshooting hardware, software, and basic connectivity issues
- Support setup, installation, and configuration of computers, mobile devices, and peripherals
- Assist with software installations, updates, and basic system maintenance
- Help document solutions, procedures, and user guides
- Respond to IT support tickets and escalate issues as needed
- Educate users on basic technology use, cybersecurity awareness, and responsible computing
- Assist with data transfers during device replacements or upgrades
- Perform other related duties as assigned
Requirements
- IT related background/enrolled in an Information Technology related major
- Able to allot 15 hours a week
We Offer
- Estimated Pay: $20 per hour, at 15 hours a week
Hiring Timeline
- Application Review: July - August
- Interviews: August 1st – August 15th
- Offers Extended: August 15th-August 20th
Please note that dates are subject to change depending on the needs of the department.
About the Company
Location: Newark, DE
Role Description:
The IT Support Intern provides front-line technical support to students, faculty, and staff within the Athletic department, with a focus on learning best practices in desktop support, customer service, and enterprise IT environments. This role offers hands-on experience supporting Windows and macOS systems while working closely with experienced IT professionals.
The intern will gain exposure to a variety of on-premises and cloud-based IT services while supporting the mission of IT Client Support & Services to help the University community use technology effectively and efficiently.
Application Details
Job no: 503300
Work type: Student
Location: Newark, DE
Categories: Information Technology, Athletics, Undergraduate Students
Anticipated Start Date: September 1st
Applications close: 31 Jul 2026 Eastern Daylight Time
Applicants must be undergraduate students at the University of Delaware. Work study eligibility can be found here. Applicants who are not enrolled as undergraduate students at the University will not be considered for this position.