IT Support Specialist

About the Position

Ecentria is seeking a 1st Tier IT Support Specialist (Hybrid) for our team in Aurora, IL. In this role, you will work closely with support engineers and internal customers to ensure that IT support issues are addressed smoothly and efficiently.

This is a hybrid position with on-site work at our Aurora, IL location.

Responsibilities

• Monitor ticket tracking system and respond to incoming requests for help via all supported methods, during all assigned time periods, in accordance with company policies and departmental procedures.
• Serve as point of contact for reported incidents and drive these incidents to resolution.
• Adhere to company and industry best practice standards for IT troubleshooting. This includes documentation, incident replication, and trend analysis.
• Create positive and flourishing relationships with internal customers.
• Assist in the development of automated self-service processes.

Requirements

• Bachelor’s degree in CIS/CS or 2+ years working with customer support teams to resolve customer issues in a timely manner.
• 4+ years Windows and Microsoft Office experience.
• 2+ years working with cross-functional teams to resolve customer issues in a timely manner.
• Highly organized.
• Ability to quickly acquire and master unfamiliar technical skills.
• Good written and verbal communication skills.
• Ability to prioritize and balance multiple tasks.
• Willingness to research and figure out complex IT systems.
• Excellent follow-through with minimal management.
• Some experience scripting processes and working with AI agent prompts.
• Ability to sustain high-level physical activity related to typing, seeing, hearing, repetitive motion, lifting, carrying, pushing, cartons which weigh up to 50 pounds is required.
• Ability to sit, stand, twist, turn, bend, climb stairs, manual dexterity, and walking may be required, for the entire shift duration.
• You must be a U.S. Person as defined by the International Traffic in Arms Regulations (ITAR).

We Offer

• Annual Salary Range: $45,000 - $50,000
• Benefits:
  • Medical, Dental, and vision insurance
  • 401k plan participation
  • Company-paid Short and Long-Term Disability Insurance
  • Company-paid Life Insurance
  • Company-paid holidays
  • Employee Assistance Program
  • Paid Parental Bonding Leave

To learn more about Ecentria’s benefits, please visit: Ecentria Careers

About the Company

Ecentria is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Work Location: Aurora, IL

Application: Your application must provide sufficient details about your background and experience to allow the screening panel to properly assess your experience in the required elements, including your experience and achievements.

If a strong match is found between your qualifications and the requirements of the position, a member of the recruiting staff will contact you to further discuss the career opportunity.