Job Description, Responsibilities & Requirements
About the Position
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. For our manufacturing site Zhermack in Badia Polesine, we are looking for a:
IT Support Specialist
The selected candidate will be responsible for providing technical support and managing corporate hardware and software, contributing to the continuity of IT services and the improvement of user experience.
Responsibilities
- Provide advanced technical support to end users on hardware, software, and corporate applications
- Analyze and resolve incidents and complex issues, collaborating with other levels of IT support when necessary
- Install, configure, and test devices, workstations, and software in accordance with company standards
- Manage and maintain user accounts and access (Active Directory, VPN, connectivity)
- Support the configuration and maintenance of workstations, mobile devices, and peripherals
- Ensure the proper functioning of systems through maintenance and troubleshooting activities
- Communicate clearly with non-technical users, supporting them through to issue resolution
- Train users on new tools and technologies
- Monitor incidents and ensure consistent follow-up until closure
- Participate in the implementation of IT security policies
- Prepare and maintain up-to-date technical and operational documentation
- Evaluate new hardware/software tools and support implementation decisions
- Manage the equipment lifecycle (installation, replacement, decommissioning)
- Monitor and maintain the IT inventory, interfacing with vendors
- Prepare reports and provide updates to management
- Ensure compliance with company and regulatory standards (e.g., SOX, FDA Part 11)
- Support and, when necessary, guide or train other IT team members
Requirements
- 1–2 years of experience in IT support or similar roles
- Knowledge of Active Directory (user creation, group management, attribute changes)
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, etc.)
- Familiarity with connectivity and access tools (VPN, basic networking)
- Good knowledge of IT Service Management and Change Management processes
- Technical education and Microsoft certifications (preferred)
- Fluent English (C1); additional languages are a plus
We Offer
- An international, dynamic, and growth-oriented environment
- Permanent employment contract in accordance with the Chemical Industry National Collective Labor Agreement (CCNL)
- Gross annual salary ranging between €30,000 and €33,000
- Agreements with local restaurants and businesses for lunch
- Agreements with CAF for tax return (730) processing, and the possibility to access smart working
About the Company
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world-class brands.
Equal Opportunity Employer
Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.
Eligibility
All successful applicants must be eligible to work in the country the position is based.
Assistance
If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected].
Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.