IT Support Specialist

About the Position

Finonex is a long-standing, stable trading-platform company, delivering advanced online trading technology to global partners for over a decade. We provide technology solutions that power the online trading experience worldwide.

With our cutting-edge approach, we believe in new methodologies and constantly push boundaries. Our open-door policy inspires a vibrant atmosphere of collaboration, where departments work together in a dynamic blend of community and creativity.

We are currently seeking an IT Support Specialist for a temporary position in Herzliya, IL. You will join our IT team and work closely with experienced IT professionals. You will support day-to-day IT operations, assist with troubleshooting, and take part in infrastructure, networking, cloud, and security-related tasks. This role is ideal for someone with a strong service mindset, basic hands-on technical experience, and motivation to learn and develop in the IT field.

Responsibilities

• Provide day-to-day IT support for employees, including hardware, software, network, and access-related issues.
• Troubleshoot and resolve issues related to Windows workstations, Office 365, Outlook, Teams, printers, VPN, and basic networking.
• Assist with user onboarding and offboarding, including account creation, permissions, groups, and equipment preparation.
• Support and maintain Active Directory, Office 365, Exchange Online, and basic user access permissions.
• Assist in maintaining endpoints, laptops, desktops, mobile devices, and peripheral equipment.
• Help monitor and support IT systems, including servers, networking equipment, backup systems, and security tools.
• Participate in IT projects under the guidance of senior team members.
• Document technical procedures, troubleshooting steps, and internal knowledge-base articles.
• Escalate complex issues to senior IT team members while following up until resolution.
• Ensure IT activities are performed according to company security policies and best practices.

Requirements

• 1–2 years of experience in IT support, Helpdesk, or junior system administration.
• Basic hands-on experience with Windows environments and end-user troubleshooting.
• Familiarity with Active Directory, Office 365, Exchange Online, and user permissions.
• Basic understanding of networking concepts such as IP, DNS, DHCP, VPN, Wi-Fi, and firewalls.
• Experience with hardware troubleshooting, laptop/desktop setup, printers, and peripheral devices.
• Service-oriented mindset with strong communication and problem-solving skills.
• Ability to learn quickly, work in a team, and follow technical procedures.
• Good troubleshooting skills with an organized and responsible approach.
• Fluent in Hebrew and English, both written and verbal.

Nice to Have

• Familiarity with Intune, Azure AD / Entra ID, or endpoint management tools.
• Basic knowledge of virtualization platforms such as VMware or Hyper-V.
• Basic experience with FortiGate firewalls, EDR systems, or security tools.
• Basic scripting knowledge, especially PowerShell.
• Experience with ticketing systems such as Jira Service Management, Atera, ServiceNow, or similar.
• Relevant IT courses or certifications such as Microsoft, CompTIA, Cisco, or similar.

We Offer

• Opportunity to work in a dynamic and innovative environment.
• Professional growth and development opportunities.
• Supportive and collaborative team atmosphere.

About the Company

Finonex is a leading trading-platform company that has been delivering advanced online trading technology to global partners for over a decade. Our technology solutions power the online trading experience worldwide, and we are committed to pushing boundaries with our cutting-edge approach.