IT Support Specialist

About the Position

INDG builds visual production systems for global brands. Our work sits between CGI, 3D production, automation, and enterprise content operations. We are looking for an IT Support Specialist to join our team in Amsterdam, Netherlands. This role is based onsite at our Amsterdam office.

Responsibilities

• Own support across people, devices, and access
  • Resolve first-line and second-line support issues for on-site and remote employees, freelancers, and third-party partners. You will handle Microsoft 365, Exchange, Azure / Entra ID, user accounts, groups, mailboxes, access rights, endpoint issues, and day-to-day troubleshooting across Windows and macOS.
• Build a cleaner hardware and onboarding lifecycle
  • Set up laptops, production workstations, and supporting hardware for new joiners. Image, configure, repair, maintain, and track devices from request to retirement. You will own clean onboarding and offboarding so access, equipment, licenses, and asset records stay accurate.
• Support creative production systems
  • Work close to the software and infrastructure used by CGI, 3D, video, and audio teams. This may include supporting Adobe, Autodesk, shared storage, license managers, render workstations, peripheral devices, and local production environments. You do not need to be a CG artist, but you should be comfortable understanding how technical issues affect creative output.
• Improve IT operations, not just respond to tickets
  • Keep documentation current, improve runbooks, track assets and licenses, manage IT purchasing from request to delivery, and identify recurring issues that should be automated, standardized, or removed. You will bring practical opinions on tooling, process, endpoint management, security hygiene, and support quality.

Requirements

Who You Are

• A hands-on IT generalist who can work across cloud services, local infrastructure, endpoint hardware, and creative production environments.
• Comfortable solving incomplete problems without waiting for perfect instructions.

You Have

• 2+ years in a comparable IT support, systems support, or workplace technology role.
• Solid administration experience with Microsoft 365, Exchange, Azure, and Entra ID.
• Understanding of networking fundamentals, especially TCP/IP, DNS, DHCP, VPNs, routing basics, Wi-Fi behaviour, and how to isolate where a connection is failing.
• Confidence in supporting Windows and macOS. Comfortable with Linux and using the command line.
• Knowledge of PC workstations, laptops, peripherals, and servers to diagnose hardware issues.
• Fluent in English. Dutch is useful, but not required.

You Think

• Systems-first. A solved ticket is good; a repeated ticket that disappears because you fixed the underlying process is better.
• Understand that IT support in a visual production company is not abstract. A license issue can stop a render review. A storage problem can delay a delivery. A slow workstation can affect the quality of a creative decision. You care about the operational details behind that work.

Your Skills Are

• Microsoft 365, Exchange, Azure / Entra ID, Windows, macOS, basic Linux, TCP/IP networking, endpoint setup, hardware troubleshooting, account management, asset tracking, license administration, documentation, and vendor coordination.

Nice to Have

• Experience with dedicated or shared storage platforms, Adobe and Autodesk environments, creative software licensing, CG or video production workflows, SaaS platforms, render infrastructure, or hybrid office and cloud environments.

We Offer

• Opportunity to work in a dynamic and innovative environment.
• Be part of a team that supports global brands in building CGI, 3D, and visual production systems.
• Support the machines, accounts, networks, and creative tools that allow teams to build digital twins, automate visual content, and deliver reliable brand assets at scale.

About the Company

INDG has spent 20+ years building CGI, 3D, and visual production systems for global brands. Grip is our enterprise content orchestration platform, connecting AI workflows with production-grade visual output.

Application Procedure

Please send your resume and cover letter in English via the link provided. If you have any questions, please don’t hesitate to contact our Recruitment Department at [email protected].

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