About the Position

We are leading IT services provider, is seeking a skilled and customer-focused IT Support Specialist to support internal IT operations for our client in the US. The ideal candidate will play a crucial role in maintaining the IT infrastructure and providing responsive technical support across the organization.

Responsibilities

Provide remote IT support for internal teams, ensuring prompt resolution of technical issues.
Manage network infrastructure, including Wi-Fi setup, IP configuration, DNS, DHCP, VPNs, and general routing tasks.
Use remote support tools such as Remote Desktop, TeamViewer, AnyDesk, and Microsoft Quick Assist to assist users.
Respond to and track tickets using ServiceNow, Jira, or similar ticketing systems.
Support and troubleshoot Windows operating systems (Windows 10, 11).
Provide assistance with Microsoft Office 365 products, especially Teams, Excel, and Word.
Perform basic diagnostics and repairs of desktop and server hardware including peripherals (e.g., monitors, printers, keyboards, mice).
Coordinate with third-party vendors and internal stakeholders to ensure smooth IT operations.

Requirements

2+ years of experience in an IT support or help desk role.
Solid knowledge of networking concepts and configuration.
Hands-on experience with remote support and ticketing tools.
Proficiency in Windows operating systems and Office 365 suite.
Strong problem-solving and communication skills.
A customer-centric mindset with attention to detail and patience in resolving issues.

Nice to Have

Certifications such as CompTIA A+, Network+, or Microsoft-related credentials.
Experience with basic server administration or Active Directory.
Familiarity with macOS environments is a plus.

Salary

$1500 USD

Language

English

Language level: upper-intermediate

Location

Remote

About the Company

We are a leading IT services provider, dedicated to delivering exceptional IT support and solutions to our clients.

IT Support Specialist

Job description