IT Support Specialist

About the Position

We are a leading IT services provider, currently seeking a skilled and customer-focused IT Support Specialist to support internal IT operations for our client in the US. The ideal candidate will play a crucial role in maintaining the IT infrastructure and providing responsive technical support across the organization.

Responsibilities

• Provide remote IT support for internal teams, ensuring prompt resolution of technical issues.
• Manage network infrastructure, including Wi-Fi setup, IP configuration, DNS, DHCP, VPNs, and general routing tasks.
• Use remote support tools such as Remote Desktop, TeamViewer, AnyDesk, and Microsoft Quick Assist to assist users.
• Respond to and track tickets using ServiceNow, Jira, or similar ticketing systems.
• Support and troubleshoot Windows operating systems (Windows 10, 11).
• Provide assistance with Microsoft Office 365 products, especially Teams, Excel, and Word.
• Perform basic diagnostics and repairs of desktop and server hardware including peripherals (e.g., monitors, printers, keyboards, mice).
• Coordinate with third-party vendors and internal stakeholders to ensure smooth IT operations.

Requirements

• 2+ years of experience in an IT support or help desk role.
• Solid knowledge of networking concepts and configuration.
• Hands-on experience with remote support and ticketing tools.
• Proficiency in Windows operating systems and Office 365 suite.
• Strong problem-solving and communication skills.
• A customer-centric mindset with attention to detail and patience in resolving issues.

Nice to Have

• Certifications such as CompTIA A+, Network+, or Microsoft-related credentials.
• Experience with basic server administration or Active Directory.
• Familiarity with macOS environments is a plus.

Language

• English (upper-intermediate level)

Salary

• $1500 USD

About the Company

We are a leading IT services provider, dedicated to delivering high-quality technical support and solutions to our clients.