IT Support Specialist
Job description
About the Position
Are you ready to embark on an exciting journey with CTG IT Solutions? We are seeking a dynamic IT Support Specialist to join our team, working alongside a prestigious European Institution based in Belgium.
Responsibilities
- Serve as a dedicated service desk agent, incident analyst, and problem solver.
- Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.
- Maintain meticulous records of incident and problem information.
- Offer expert support both remotely and on-site, providing solutions where they are needed most.
- Play a pivotal role in PC environment reconfiguration and installation.
- Contribute to the creation of comprehensive operational support procedures.
- Craft technical content to enrich our knowledge database.
- Manage application testing and administration.
- Collaborate closely with system administration and database administration for seamless execution of tasks.
Requirements
- ITILV4 certification
- Proficiency in Microsoft Office
- Basic knowledge of network systems
- Proficiency in both French and English
- A minimum of 3 years' hands-on experience in a similar position.
We Offer
- An attractive salary package ranging from €41,000 to €47,000 gross per year, with or without a company car
- 12 additional paid leave days per year (RTT) to support a better work-life balance
- Meal vouchers as well as monthly net allowances to cover representation expenses, internet costs, and the use of your personal equipment
- Eco vouchers to support your everyday eco-friendly purchases
- Hospitalization insurance fully covered by the company for your personal coverage
- An annual bonus
- A personalized development program, including at least 7 training days per year to help you enhance your skills
- Access to the Employee Club, giving you access to a wide range of daily benefits and discounts
About the Company
We believe in shaping digital together. We don’t just deliver technology, we work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most. Start the journey with us.
Apply Now
Are you ready to become part of a dynamic team with a clear focus on growth and excellence? Apply now and take the first step towards a fulfilling career with CTG IT Solutions. Please note that a criminal record check will be required for this position.
Discover the exciting opportunities that await you at CTG IT Solutions, where your IT expertise meets a world of possibilities!
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