IT Support Specialist
Job description
About the Position
We are seeking a Junior IT Support Specialist for a hybrid role in Přerov, Czech Republic. Join our team to provide technical support and enhance customer experience.
Responsibilities
- Provide technical support to customers via phone, email, and a customer portal.
- Diagnose and resolve issues across software, hardware, and computer networks.
- Handle customer requests and incidents.
- Collaborate with developers and other specialists on complex problems.
- Create simple guides/FAQs and help customers use products effectively.
- Join product presentations, demos, or webinars.
Requirements
- Minimum high school education with a diploma (matriculation).
- At least 2 years of experience in technical or customer support.
- Required: practical experience supporting software solutions.
- Ability to independently investigate root causes and propose solutions.
- Good working understanding of software, hardware, and computer networking.
- Ability to explain technical details clearly to less-technical customers.
- Pleasant, professional customer-facing communication.
- Independent work skills with the ability to collaborate with other teams.
We Offer
- Salary: 30,000–40,000 CZK gross (based on experience).
- Annual performance bonus.
- Full-time role.
- Partial home office option.
- 25 days of vacation.
- Sick days.
- Meal vouchers.
- Contribution to pension savings.
- Company ski trips and cycling events.
- Work with modern technologies, including automation and AI.
- International work environment.
- Opportunity to learn and contribute your own ideas.
- Friendly, open corporate culture.
About the Company
JISTU recruitment s.r.o. is a leading company in the technology sector, committed to providing excellent customer support and fostering a collaborative work environment.
© MindPal. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Recruitment & HR Tech,AI & Automation,Fintech,E-learning,Healthcare,E-commerce
About the Company MindPal is a project initiated by Sky Gate Company, designed to address challenges in IT recruitment by connecting companies with candidates through a unique platform. The company focuses on delivering talent, technology, and traction to clients, having successfully partnered with over 250 businesses globally. MindPal specializes in AI-driven digital transformation, offering scalable solutions for startups and enterprises across various industries. Products, Services & Tech Stack Core Solutions AI Agents & Assistants: Intelligent AI agents that automate tasks, manage workflows, and provide real-time support. MVP Development: Transforming business ideas into working products for quick testing and validation. AI Consulting: Expert guidance on AI strategy and implementation. Chatbots: Custom conversational bots for user engagement and support. SaaS Solutions: Scalable cloud-based products tailored to business needs. AI Automation: Tools for optimizing workflows and increasing operational efficiency. Technologies & Frameworks Ruby on Rails React TypeScript Docker Heroku Django Angular Python VOIP Jenkins Project Scope & Target Clients Client Base Verticals: Fintech, e-learning, healthcare, e-commerce. Client Types: Startups and established Fortune 500 corporations. Engineering Scale Scope: Full-stack digital product consulting and partnership. Complexity: Projects range from MVP development to full-scale SaaS solutions.