IT Support Specialist

About the Position

Join OMMAX, the leading AI-first consultancy and AI-engineering platform, as an IT Support Specialist in Paris. You will play a crucial role in ensuring that colleagues in our Paris office can work effectively, securely, and without unnecessary technical friction.

Responsibilities

• Serve as the first point of contact for day-to-day IT questions and incidents in our Paris office.
• Provide first-line support for laptops, peripherals, printers, meeting-room technology, connectivity, and common software issues across Microsoft 365, Google Workspace, Slack, and other business applications.
• Support colleagues with account access, passwords, multi-factor authentication, and basic application permissions.
• Help set up laptops, accounts, and standard applications for new joiners, and coordinate access changes and device returns for movers and leavers.
• Maintain an accurate overview of local IT devices and equipment, ensuring the Paris office is well prepared and operational.
• Maintain clear user guidance for recurring questions, document support requests, and identify practical solutions for recurring issues.
• Work closely with the central IT team and external support providers to escalate complex issues with clear context and support secure ways of working.

Requirements

• Initial experience in IT support, helpdesk, service desk, IT administration, or technical customer support – including internships, apprenticeships, or relevant personal projects.
• Practical understanding of Windows and/or macOS troubleshooting and comfort in supporting common workplace technology.
• Familiarity with productivity and collaboration tools such as Microsoft 365, Google Workspace, Slack, or similar applications.
• Structured and reliable approach to technical problems, following them through to resolution.
• Enjoyment in helping others and ability to explain technical topics clearly and patiently to non-technical colleagues.
• Organized, detail-oriented, and comfortable documenting your work.
• Fluency in French and good working English skills to collaborate with our international teams.

We Offer

• Your impact is crucial: Ensuring smooth operations for our Paris office.
• Your development – our concern: Supported by experienced colleagues and hands-on insight into a modern, international IT environment.
• Your working environment: Diverse, collaborative, and family-friendly team with strong team spirit.
• Your responsibility: Ownership of local IT support topics while working closely with our central IT team and specialist providers.
• Your view into the future: Contribution to the standardisation and continuous improvement of technology, support, and onboarding processes.
• Your benefits on top: Regular team events, joint sports sessions, attractive local benefits, and a wide range of additional company perks.

About the Company

OMMAX is the leading AI-first consultancy and AI-engineering platform. We are committed to providing innovative solutions and fostering a collaborative and inclusive work environment.

Contact

Philipp Ortlieb

Partner & Chief People Officer

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