IT-Support Specialist

Mülheim an der Ruhr, Deutschland

About the Position

We are seeking an IT-Support Specialist with extensive experience in remote and on-site support, system administration, and knowledge management to join our team in Mülheim an der Ruhr, Germany.

Responsibilities

• Provide First & Second Level Support (Remote/On-Site)
• Offer Remote Support
• Handle On-Site Rollout & Staging (Notebooks, Desktops, Mobiles)
• Manage Datensicherungen/Rücksicherung/Ersteinrichtung
• Perform Reparaturen/Austausch (HP/Lenovo/Fujitsu)
• Provide On-Site Servicepoint Betreuung
• Build and maintain Knowledge Management / Wissensdatenbanken
• Administer Systemadministration: Benutzer-, Lizenz- und Netzwerkverwaltung
• Manage Hardwarebeschaffung and IT-Asset-Management
• Administer Ticketsystem (Serviceware Processes) inkl. Patch-Tests und Datenbankanbindung
• Create Reports and Automate Workflows (SQL, Power BI)
• Dispatching im Second Level Support
• Conduct Anwenderschulungen and IT-Unterricht
• Develop Wissensartikel and Testszenarien für KI-Chatbots im 1st/2nd Level Support

Requirements

• Core Skills:

  • Active Directory
  • Technical Support
  • Atlassian Jira
  • Microsoft Azure
  • Datensicherung
  • ITIL
  • IT-Asset-Management
  • Knowledge Management
  • Citrix Systems
  • Prtg
  • Microsoft Power BI
  • Topdesk
  • SQL
  • Teamviewer
  • Mobileiron
  • Remote Support
  • Microsoft InTune
  • Systemadministration

• Secondary Skills:

  • Microsoft 365
  • Confluence
  • SharePoint
  • Adobe Creative Cloud
  • MS RDP
  • Citrix Workspace
  • baramundi Management Suite
  • Microsoft Exchange
  • Sophos
  • PRTG Network Monitor
  • Snipe-IT
  • SQL
  • Power BI
  • Agentic Engineering
  • Claude Code
  • Microsoft Copilot Studio

Languages

• Deutsch: Muttersprache
• Englisch: verhandlungssicher

Experience

• Years of Experience: 5 - 10 Jahre
• Employment Type: full-time
• Experience Level: senior

Education

• Fachoberschulreife + Ausbildung

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities

About the Company

Our company is a leading provider of IT services, committed to delivering high-quality support and solutions to our clients.

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