IT Support Specialist Intern

About the Position

IT Support Specialist Intern

Join Bosch as an IT Support Specialist Intern and gain hands-on experience in IT support, product management, and team collaboration.

Responsibilities

• 1st and 2nd level IT support: Evaluate support requests and tickets, solve requests, using standard incident management tools and processes and ensuring peak performance.
• Deliver varieties of the service without the support of the work instruction.
• Support for IT Fleet Management processes: Installation, deployment, repair, replacement, and return of company PCs and laptops, using standard tools.
• Support the provisioning and decommissioning of mobile phones to end-users.
• Enabling and consulting towards end-users on IT products & services.
• Support with creation of enabling and training material, including presentation and video content.
• User management tasks utilizing internal tools.
• Support for IT product and service pilots and rollouts.
• Contribute to projects e.g. mergers and integrations, location/office moves.
• Adherence to relevant guidelines and processes.
• Contribute towards team and organisation objectives.
• Provide infrastructure hands-on support, where necessary.
• Provision of Local IT Services to the business.
• Build trustful partnership with customers, peers, and management.
• Create solutions involving the use of existing techniques or tools.

Requirements

• Studying an undergraduate Computer Technology or Information Technology degree.
• Experience with M365 products, MS Teams, MS Windows (beneficial).
• Open Source Desktop experience i.e. Linux (nice to have).
• Apple iOS, Macbooks experience (nice to have).
• Technologically savvy; understand and utilize technology to improve work processes.
• Experience with AI tools such as Copilot (nice to have).

We Offer

• Exclusive learning and development programme called the BUILD Programme.
• Mixture of in-person and virtual sessions on topics including Effective Communication and Leading Myself provided by expert external trainers.

About the Company

Do you want your ideas to shape the technology of the future? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve the lives of people across the world.

Welcome to Bosch.

The Bosch Group operates in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology employing over 420,000 associates in 128 countries worldwide – 85,000 associates in research and development, of which nearly 44,000 are software engineers, and more than 6,000 associates in the UK and Ireland.

Job Location

Location: You will be based at the Denham office.

Additional Information

This is a 12-month internship beginning in July 2027. This position is open to undergraduate students who are eligible to partake in a work placement as part of their university course.

You must have the right to live and work in the UK when you start your placement and for the full duration of your placement. Please note your placement must be directly relevant to your course to comply with visa requirements.

Before attending an interview for this position you must inform your Faculty/School Placement Officer and we strongly suggest you check you are eligible for a placement before you apply. If your Faculty/School does not have a Placement Officer, you must inform your course tutor.

Interview Process and Right to Work Information:

Shortlisted candidates will then be invited to participate in a face-to-face interview by the hiring team and/or an online assessment centre.