Job Description, Responsibilities & Requirements
About the Position
We are looking for an IT Support Specialist to join our team in Moreno, Buenos Aires. This role is on-site and involves ensuring the optimal performance of studio hardware, software, and equipment.
Responsibilities
- Identifies and delivers required hardware and software service levels according to company policies.
- Provides hands-on assistance to the Technical Operations team as needed and relays IT-related advice/recommendations.
- Provides training to the Technical Operations Team and other relevant personnel as determined by Management.
- Becomes highly familiar with all TechOps-related gear, components, procedures, nomenclature, systems, etc. and remains up to date on relevant new technologies and developments.
- Installs, configures, tests, maintains, monitors, troubleshoots studio and network hardware, peripheral devices, scanning devices, POE camera equipment, and other products, and associated end-user software and networking software products.
- Performs on-site analysis, diagnosis, and resolution of hardware/software problems for a variety of studio and network devices.
- Assists in the adaptation and incorporation of A/V hardware into studio environments.
- Receives and responds to incoming calls, tickets, and/or e-mails regarding hardware problems.
- Documents instances of hardware failure, repair, installation, and removal via ticketing system.
- Replaces colleagues during their vacations, sick leave, and other absences. Replacement takes place during working time, and it is not considered as additional work.
- Be aware of and follow regulations (Gaming Regulations, Evolution Policies, Fire Codes, etc.).
- Perform other duties, as asked by the Local Technical Operations Manager or Technical Operations IT Manager North America, which are related to this position.
Requirements
- 1+ years’ experience in installing and troubleshooting Microsoft Windows OS, Linux OS, Desktop Hardware with experience in deploying and maintaining servers and network equipment (or relevant combination of similar experience).
- 6 months experience with POE devices, such as CCTV cameras (desired).
- 6 months experience running and terminating cable, such as Cat6, Cat5, coaxial, etc. (desired).
- 6 months experience working in an Active Directory environment with systems tools such as Wire Shark, Fluke Meter, Multi-meter, and other low voltage-based tools (or similar combination).
- Effectively communicate in English, both written and oral forms.
- Previous experience working in a similar setting preferred.
- Must be able to obtain a gaming license.
- Willingness and ability to occasionally travel (within South America and abroad).
- Ability to work in a deadline-based environment.
- Ability to use common hand and power tools.
- Ability to lift up to 30 kg.
We Offer
- Competitive Salary
- Full Training & Growth Opportunities
- Professional and personal development – for the right person, there is an opportunity for the role to grow in responsibility.
About the Company
Evolution is a world-leading B2B provider of video-streamed Live Dealer gaming, committed to delivering a unique and flawless gameplay across multiple platforms through revolutionary product innovation. Firmly rooted in our values: ALIVE, do RIGHT, and work TOGETHER, we are on a quest to lead the way in an industry which is pioneering technical solutions and pushing the limits of what has been done in terms of online user experience.
Our services have won multiple industry awards, including 'Live Casino Supplier of the Year' at the 2019 EGR B2B Awards for nine consecutive years and 'Casino Content Provider of the Year' in the 2019 EGR North America Awards.
Evolution Gaming Group AB (publ) was founded in 2006 and is stock listed on the Swedish stock exchange Nasdaq. Today, about 6000 people work in the company's 12 sites, including locations like the U.S., Malta, Latvia, Georgia, Holland, Canada, Estonia, the U.K., and Sweden.
Location: On-Site at Moreno, Bingo Moreno
Av. Victorica 946, B1744BWW Moreno, Provincia de Buenos Aires