IT Support Specialist
Primary stack
Problem SolvingWindows
Job description
About the Position
BCIC Swiss GmbH | Best Connect International Company is looking for a Dispatch | On-site "IT Support Specialist" in Switzerland.
Responsibilities
- Provide first- or second-level contact and problem resolution for customer issues.
- Work with third-party vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
- Should have basic knowledge of the Mac operating system to support Apple PC users.
- Install, upgrade, support, and troubleshoot printers and computer hardware.
- Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements
- Must hold a valid work permit in Germany.
- Several years of experience in the IT field.
- Fluency in German.
- Fluency in English.
We Offer
- Competitive salary (negotiable).
Contact Information
Contact Person: Paul Sia
Position: HR Executive
Email: [email protected]
Apply Now!
Apply here: [email protected]
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BCIC Swiss
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