IT Support Specialist

About the Position

BluePeak Digital Solutions, Inc. is looking for an IT Support Specialist to join our London office. We're a growing team that supports businesses across the U.K, and we're looking for someone who enjoys solving problems, working with people, and taking ownership of their work.

This is a full-time, hybrid position (three days in the office, two days remote).

Responsibilities

• Be the first point of contact for employees who need technical assistance.
• Set up laptops for new hires.
• Troubleshoot Microsoft 365 issues.
• Replace hardware.
• Resolve VPN or Wi-Fi problems.
• Help someone regain access to their account before an important meeting.
• Work closely with our systems and cybersecurity teams on more complex issues.

Requirements

• 1–3 years of experience in an IT support or help desk role.
• Comfortable supporting Windows 11 and Microsoft 365.
• Familiar with Active Directory, basic networking, and remote support tools.
• Strong communication skills and a customer-first attitude.
• Able to prioritize multiple requests in a fast-paced environment.
• CompTIA A+, Network+, or similar certification is a plus but not required.

We Offer

• Competitive salary based on experience.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation, sick leave, and company holidays.
• Professional development and certification reimbursement.
• Hybrid work schedule.
• Modern office in downtown London with complimentary coffee, snacks, and monthly team lunches.

About the Company

BluePeak Digital Solutions, Inc. is a leading company in digital solutions, dedicated to supporting businesses across the U.K. We pride ourselves on fostering a collaborative and innovative work environment.

If this sounds like a good fit, we'd love to hear from you. Please send your resume along with a brief introduction telling us about yourself and what interests you about the role. We review applications as they come in, so early applications are encouraged.