IT Support Specialist_Serbia

About the Position

BCIC Swiss GmbH | Best Connect International Company is seeking an IT Support Specialist in Serbia for on-site work, handling customer issues and technical support.

Locations

• Niš, Serbia
• Novi Sad, Serbia

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Serbia
• Previous experience in the IT field

Skills

• Troubleshooting
• Problem Solving
• Help desk & ticketing systems
• Windows & macOS support
• Basic Networking

We Offer

• Competitive salary (negotiable)
• Full-time position
• On-site work

Contact

Contact Person: Noshin Tabasum

Position: Junior IT Recruiter

Email: [email protected]

Apply Now!

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