Tech Stack
Job Description, Responsibilities & Requirements
About the Position
IT Support Technician - Contract - Onsite
Bingen, Washington
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful, and inclusive, with great opportunity for professional growth. Find your future with us.
Insitu has an immediate need for an IT Support Technician for a contract opportunity that is onsite in Bingen, WA. This role troubleshoots, services, and repairs a wide variety of computer hardware, software, and AV equipment. Provides IT support to customers, responds to service requests, finds fixes, workarounds, and final solutions by troubleshooting issues while providing exemplary customer service. Maintains support logs and issues tracking, provides instructions to users on a wide variety of applications and equipment. Must be technically capable and a self-starter with strong organizational and customer service skills.
Responsibilities
- Initial system configuration of computers, peripheral equipment, and software
- Develops standard guidelines to be used for self-help and/or responding to customer requests
- Respond to tickets in accordance with established guidelines
- Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution
- Respond in a timely manner to requests and issues
- Repair and replace equipment as needed
- Provide onsite and remote support to end users
- Elevates and coordinates out-of-scope technical issues
- Assesses needs and recommends hardware or software to meet end-user needs
- Enters purchase requisitions as necessary
Requirements
- Customer service mentality
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Reliable
- Advanced understanding of computers, networks, and software
- Experience using MS Office applications: Word, Excel, Outlook, TEAMS
- High attention to detail
- Ability and willingness to work in a collaborative team environment
- Ability and willingness to quickly learn new technology and software
- Ability to lift 35 lbs.
Education and Experience
- 3 years of related experience and an Associate's degree or a comparable combination of education and experience.
Must be able to commute to Bingen, WA. Position is an on-site role.
Equal Opportunity Employer
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.
We Offer
- Generous company match to your 401(k)
- Industry-leading tuition assistance program pays your institution directly
- Fertility, adoption, and surrogacy benefits
- Up to $10,000 gift match when you support your favorite nonprofit organizations
Explore more benefits
These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.
About the Company
Boeing is a global aerospace leader, innovating and collaborating to make the world a better place. Our commitment to environmental stewardship, sustainability, and community engagement drives our mission to shape the future of aerospace. Join our team of innovators and dreamers, engineers and designers, cybersecurity experts, and technologists. This is where you'll help build tomorrow today.