IT Support Technician
Primary stack
Nice to have's
Job description
About the Position
We are seeking an IT Support Technician to provide first and second-line support for internal users and contractors, managing user accounts and maintaining IT infrastructure.
Responsibilities
- First/Second line IT support for company internal users and contractors.
- Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment.
- Configuring, administering, and updating Windows, MAC, Linux operating systems on user devices.
- Managing user device environment using user device management tools.
- Creating and managing user accounts in Okta, AD, Azure AD, o365, and other systems.
- Physical network related tasks (patching, device installation, ports assignment, cabling).
- Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
- Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
- Working closely with the facility and security teams to resolve security issues.
- Constant development and improvements of local IT infrastructure.
- Providing IT assets management according to internal procedures.
- Providing service/system operations and regular/ad-hoc maintenance to ensure fulfillment of service availability and security requirements.
- Timely incident resolution, escalation to third-party suppliers, and problem analysis and resolution.
- Provisioning system updates and deployments according to respective internal procedures.
- User request fulfillment according to established SLAs.
- Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
- Logistics, manage inventory and equipment between locations.
Requirements
- Secondary (higher, special etc.) education.
- At least 2 years of experience in supporting user IT devices hardware and software.
- Excellent fluent written and spoken Spanish and English.
- Good communication and presentation skills.
- Ability to create structured documentation.
- Teamwork skills, ability to take decisions, solve problems independently and in the team, and work under high-pressure working conditions.
- Fundamental IT skills – hardware, OS, applications, networking, security.
- Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
- Experience using and managing workstations in a heterogeneous environment, remote management services, filesharing, collaboration, e-mail, and directory services.
- Fundamental knowledge of IT procedures and security principles.
- Certifications on IT systems administration/support preferred.
- Enterprise employment experience preferred.
We Offer
- Competitive Compensation.
- Career Growth Opportunities.
- Additional Health Care benefits.
- Dynamic Work environment and Comprehensive Training.
About the Company
Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO). Evolution Latvia was established in 2006. From its state-of-the-art office in Riga, 3000+ EVOlutioneers work to develop and maintain online gaming products and provide video studio services. More information on evolution.com.
Position open for Moreno, Argentina
For more information, please visit our careers page: https://careers.evolution.com/
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