IT Support Technician

About the Position

We are seeking an IT Support Technician with 3+ years of experience to join our team in Brussels, Belgium. This role involves providing IT care and support, ensuring that colleagues can work efficiently and comfortably every day.

Responsibilities

As a key member of our IT Care team, you will:

• Be the go-to IT contact for colleagues across the organization.
• Provide support for PCs, mobile devices, Microsoft 365, and meeting room technologies.
• Assist colleagues both remotely and on-site, directly on the office floor.
• Prepare and set up IT equipment for new joiners and support their onboarding experience.
• Manage incidents and service requests while ensuring a high-quality user experience.
• Work closely with Infrastructure and other IT teams to resolve issues and improve services.
• Contribute to knowledge sharing, documentation, and continuous improvement initiatives.

Requirements

• Bachelor’s degree in IT or equivalent experience.
• Previous experience in an IT Support or Service Desk role, at least 3 years.
• Comfortable working with Windows, Microsoft 365, and mobile devices.
• Knowledge of Active Directory, Entra, Exchange Online, ITIL (or eagerness to learn).
• Fluent in Dutch, with a very good command of French and English.
• Customer-oriented, with a talent for explaining technical concepts in a clear and accessible way.
• Proactive, solution-driven, and comfortable working in a collaborative environment.

Languages

• French: Full professional proficiency
• Dutch: Full professional proficiency
• English: Full professional proficiency

Skills

• ITSM: Intermediate
• Office 365: Intermediate
• ITIL: Intermediate
• Network (VLAN, Wifi, etc.): Intermediate
• Windows: Intermediate
• Mobile devices, Tablets on iOS and Android, Printers (Canon + uniflow): Intermediate

We Offer

• Challenging, impactful projects using the latest methodologies and technologies.
• An expert community of colleagues you can connect with.
• Scaled agile within the organization, tailored to the needs of the teams.

About the Company

At Fednot, IT is first and foremost about people. As an IT Care Agent, you won’t spend your days hidden behind a ticketing system. Working in close proximity to your colleagues, you’ll be a visible and trusted point of contact for employees across the organization. Whether you’re helping a colleague solve a technical issue, setting up a new workplace, supporting a meeting room, or welcoming a new employee during onboarding, you’ll have a direct impact on people’s day-to-day work experience.

Application Process

• Start date: ASAP
• End date: 31/12/2026 (2 months mission, extension possible)
• Interview process: 2 rounds
  • 1st round of 1 hour with HR (via Teams) – Possible slots: Thursday 22/10/2026: 10.30am – Friday 23/10/2026: 9.30 or 10.30am, 1pm or 2pm
  • 2nd round of 1 hour for a more technical interview with the N+1 (interview onsite)

Note: Only the presence of the candidate is accepted.

Interested in this opportunity?

ProUnity is the single point of contact for this assignment. If you have any questions, you may contact Henri Couchard, MSP Consultant, per email at [email protected].