IT Support Technician

About the Position

We are seeking an IT Support Technician to join our Internal Support team in Lisbon, providing technical support and managing IT equipment.

Responsibilities

• Prepare, configure, and deliver IT equipment, including laptops, monitors, and peripherals.
• Diagnose and resolve hardware and software issues, ensuring timely and effective support to users.
• Manage the IT equipment lifecycle, including inventory control, asset tracking, replacements, and maintenance activities.
• Install, replace, and troubleshoot IT components and peripherals when required.
• Provide first-line technical support to internal users.
• Register, follow up, and resolve requests and incidents through the ticketing platform.
• Support employee onboarding and offboarding processes.
• Provide basic support for Mobile Devices and Windows.
• Update and maintain technical documentation, internal procedures, and knowledge base articles.

Requirements

• Basic knowledge of Microsoft 365 and common end-user productivity tools.
• Basic knowledge of networking concepts, including TCP/IP, Wi-Fi, and VPN.
• Experience with ticketing platforms and remote support tools.
• Experience with IT asset management, equipment inventory, and technical documentation.
• Ability to diagnose and resolve hardware and software issues efficiently.
• Knowledge of Microsoft Intune and Microsoft Entra ID is valued.
• Experience configuring and supporting Android and iOS mobile devices is a plus.
• Basic knowledge of assembly and disassembly of laptops, desktops, and peripherals.

Soft & Other Skills

• Strong problem-solving skills and ability to prioritize tasks effectively.
• Clear communication skills and ability to explain technical issues to non-technical users.
• Organization, attention to detail, and ability to manage multiple tasks simultaneously.
• Team spirit and ability to collaborate effectively.
• Proactive attitude, sense of responsibility, and willingness to learn and adapt to new technologies.

Key Details

• Years of experience: 1 year
• Required languages:
  • Fluent in Portuguese
  • Intermediate level of English, both written and spoken
  • Spanish language skills are valued
• Location: Lisbon
• Area: IT Department

We Offer

• Opportunity to work in a dynamic and innovative environment.
• Competitive salary and benefits package.
• Professional development and growth opportunities.

About the Company

At Unipartner, we are committed to providing excellent support and services to our employees, ensuring they have the right tools and technical support to work smoothly and efficiently.