IT Support Technician

About the Position

IT Support Technician (Southfield, MI | 23.00/hr)

Playtech, the world's largest online gaming software supplier, is seeking an IT Support Technician to join our team in Southfield, MI. As an IT Tech Support Technician, you will be responsible for maintaining, installing, and troubleshooting live studio equipment and on-site computer systems and networks.

Responsibilities

• Adhere to multi-state Gaming Commission Regulations, PT Services Delaware regulations, and live unit policies and procedures.
• Provide technical support for video streaming equipment, data, optical, and network communication systems.
• Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and other equipment.
• Install, administer, and troubleshoot computers, laptops, and any hardware as requested by management.
• Monitor information systems, diagnose problems, solve them immediately, and advise the direct manager about the work carried out and the execution times.
• Respond to user calls, troubleshoot, and diagnose and resolve software problems.
• Monitor CDN server connections, diagnose and solve problems, or organize the prevention of problems.
• Provide day-to-day technical support such as consultations and provision of services for users.
• Make and save reports of any related documentation.
• Eager to learn and participate with new applications, software, and networking stocktaking.
• Prepare necessary technical reports when requested by the management.
• Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements.
• Execute duties in accordance with the standard IT service operating procedures.
• Perform any additional duties as instructed by management.

Requirements

• Education: Associate degree (Preferred) and/or equivalent technical training.
• Experience: Preferably, 1 year of previous IT and/or technical computer experience.
• Skills:
  • Basic computer skills: MS Tools, electronic mail, etc.
  • Knowledge of Windows and Windows office-related software installation and troubleshooting.
  • Networking skills: good cooperation skills, ability to deal with potential conflicts in diverse situations, ability to cooperate with people with different views and culture.
  • Communications skills: ability to clearly and unambiguously explain issues related to work, company's rules and procedures.
  • Ability to maintain a professional demeanor; including manner of speech, appearance, and posture in a fast-paced environment.
  • Ability to work a variety of shifts, including nights, weekends, and holidays.
  • Punctuality and attention to detail.
  • Ability to learn quickly and work independently.
  • Be able to wear assigned uniforms and maintain professional appearance standards.
  • Must be able to obtain a Michigan Gaming License.

Physical Functions

• Frequent standing and walking.
• Bending, kneeling, stooping, crouching, squatting, and crawling to access equipment in various locations.
• Reaching, twisting, turning, climbing stairs, ladders, or potentially into and out of vehicles or elevated platforms.
• Ability to lift and move objects, often ranging from 10 pounds regularly to 50 pounds. Occasionally lifting heavier items, potentially up to 100 pounds, sometimes with assistance or appropriate equipment.
• Carrying and transporting materials and tools.
• Frequent use of hands and fingers for tasks like typing, grasping, and manipulating tools and equipment.
• Visual capacity for using computer equipment, reading manuals, and performing detailed work.
• Working in various environments, such as live streaming floor and any back of the house areas.

We Offer

• Compensation: Pay Rate: $23 + up to $3.00 Hourly Performance Bonus.
• Benefits:
  • Vacation Days: 10 days
  • Sick Time: 5 days
  • 10 Holidays pay
  • Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
  • 401K – 4% match

About the Company

Playtech is the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in Michigan!

Visit our website to learn more about our company www.playtech.com.

Job Location

Southfield, MI

Additional Information

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at [email protected]. Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.