IT Supporter with German

About the Position

SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

IT Supporter with German

Warsaw | Working from home up to 40% | Reference 8264

Are you ready to work at SIX and join the world of Finance and IT? SIX Global Business Solutions, located in the center of Warsaw, is part of SIX and awarded “Best Workplaces” in Poland 2019, 2020, and 2021. We are looking for a motivated 1st Level Support Agent to join our global Service Desk team supporting our colleagues from SIX worldwide in usage of digital workspace. Do you like solving problems? Do you like talking to people? Do you want to use German and English on a daily basis? Join our close-knit team and create a great customer service with us!

Responsibilities

• Act as 1st Level Support Agent answering questions regarding digital workplace via telephone or central ticketing platform coming mostly from internal customers in an international environment.
• Fix issues and answer questions regarding: ordering portal, Microsoft Office Package and Office 365, Citrix, network connectivity, printing, etc.
• Depending on experience and current needs, additional tasks may include:
  • Knowledge Base updates
  • Preparing communication for end users
  • Performing trainings for co-workers
  • Contributing to change management
  • Security checks
  • Software upgrades
• Onsite Support for users located in Warsaw (local request fulfillment)

Requirements

• Very good knowledge of German and English, Spanish will be an advantage
• Motivation to become part of a successful and well-integrated team
• Good knowledge of Windows Client and Citrix environment from user perspective
• Good understanding of Android and iOS would be helpful
• Customer service experience in dealing with technical and non-technical users is an advantage
• Competencies: quick learning, friendly & can do attitude, ability to prioritize, openness for new technologies and tasks

We Offer

Flexible Work Models

We trust our employees and offer a work environment that is well-balanced, productive, and fosters success.

Personal Development

You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods

Whether through scrum or design thinking, we solve exciting tasks together in teams.

If you have any questions, check out our FAQ page or call Julia Schmidt at +41583998670.

For this vacancy, we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

About the Company

SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.