IT-Support/Technical Consultant (w/m/d)

About the Position

IT-Support/Technical Consultant (w/m/d)

Location: Nürnberg | Full-Time | Fixed-Term (with possibility of permanent employment)

Wir begleiten unsere Kunden von der technischen Beratung über die Implementierung und Integration bis hin zum laufenden Betrieb und Support. Dabei arbeiten wir eng mit unseren Kunden zusammen und entwickeln Lösungen, die sich an ihren individuellen Anforderungen und bestehenden IT-Strukturen orientieren.

Zur Verstärkung unseres Teams suchen wir einen IT-Consultant / Customer Success Manager (w/m/d), der unsere Kunden technisch betreut, Projekte begleitet und gemeinsam mit uns nachhaltige IT-Lösungen umsetzt.

Your Tasks

• You will be the technical contact for our customers, providing support via phone, email, and remote for questions and technical challenges.
• You will analyze disturbances and problem situations and develop suitable solutions together with our customers.
• You will assist in the installation, configuration, and setup of software solutions in existing customer environments.
• You will support migrations, updates, and system changes, ensuring smooth operations.
• You will analyze technical issues and recreate them in appropriate test environments if necessary.
• You will assist in integrating our solutions into our customers' existing IT infrastructure.
• You will work on ongoing customer projects and, with increasing experience, take on your own projects and customers.
• You will conduct training sessions and instructions for end users.
• You will document support cases and technical solutions in our ticketing system.
• You will be in direct contact with our customers, ensuring a long-term successful collaboration through your technical expertise and service-oriented approach.

Our support is not standard; many of our customer requirements are technically demanding and require a good understanding of the respective IT environment and the ability to analyze problems structurally and solve them sustainably.

Your Profile

• You have a background in IT as a Fachinformatiker für Systemintegration (w/m/d) or a comparable qualification.
• Ideally, you have some initial professional experience in IT support, IT consulting, or technical customer support.
• You have good knowledge of working with Windows client and Windows server systems.
• Topics such as networks, data transmission, and IT infrastructures are generally familiar to you.
• You enjoy analyzing technical problems and finding solutions.
• You can quickly familiarize yourself with new systems and subject areas.
• You work independently, structured, and responsibly.
• Even when things get challenging, you maintain an overview and set the right priorities.
• You enjoy communicating with customers and can explain technical relationships comprehensibly.
• You have very good German skills and good English skills.
• Occasional on-site appointments at our customers are not a problem for you.

Important for us: You do not have to be an expert in our systems from day one. What matters to us is your technical understanding, willingness to learn, and your enjoyment of developing solutions together with our customers.

What You Can Expect at BKR

Flexibility

Flexible working hours and the possibility of mobile work give you the freedom to shape your workday together with your team. 30 vacation days ensure you have enough time to switch off and relax.

Development

We offer you the opportunity to develop professionally and personally. With increasing experience, you will take on more responsibility for your own customers, projects, and technical topics. Individual further training supports you in developing yourself specifically according to your strengths and interests.

Team & Responsibility

You will work in an experienced team with short decision-making processes and direct exchange. You are not just a number in the ticketing system, but accompany our customers long-term and have the opportunity to take responsibility for your own topics and projects. Joint team and company events are also part of our culture.

Pension

We support you in long-term planning with a company pension scheme.

Interested?

Do you want to not only manage IT but truly understand and solve technical challenges? Do you enjoy contact with customers and want to develop yourself in a varied environment of IT consulting, support, and project work?

Then we look forward to getting to know you! Apply now and become part of BKR Software Consulting & Technology AG.

Please send your application documents as a PDF to: [email protected]

No suitable position?

Apply on your own initiative!

Initiative Application

Software Ring Academy

We strive to offer future IT specialists the best possible training in the Nuremberg metropolitan region.

For this purpose, several IT companies have joined forces in the Software Ring Academy and developed an innovative training concept. Under the motto "From practice for practice," we complement the curriculum of vocational schools and the IHK with practical projects and a cross-industry training offer. The Software Ring Academy thus offers supplementary training alongside the classical training in the company and schools.

to the Software Ring Academy

Your Benefits at BKR

• Pension benefits
• Edenred Ticket Plus (monthly allowance | Bonus Card)
• Additional training in the Software Ring Academy
• Extensive further training opportunities
• Free sports offer (Yoga)
• Free massages
• Employee events
• Free beverages

Maybe you are also asking yourself one of the following questions:

Can I complete an internship with you?

If you would like to complete an internship at BKR as part of your studies, please send your inquiry to [email protected]. Official internship positions are not advertised.

Is trial work possible?

Yes. As part of our initial mutual acquaintance, we can arrange a trial work individually.

Is there a hiring test?

Usually not.